Ordering Spare Parts from Dell - Caution!

[pagroundhog]

Hello all,

Just found out that Dell's spare parts ordering process is just as bad as their warranty and repair support.

I originally called to order a new PSU and a simple "power button" assembly; however, after two weeks of waiting, I only received the PSU. So I called customer service and they sent out the second part but it was the wrong part! Instead of getting my power button, I received a front-panel USB card with a headphone jack.... not even close. So, again, I emailed customer service and they agreed to refund my money for the second part but told me I had to call spare parts again to order the power button. However, customer service did make a good recommendation to use the Dell support Chat line to verify the part number before calling spare parts to order. I guess the logic here is that if they both give you the same part number (chat and spare parts) then you have a pretty good shot at getting what you really wanted.

In closing I will just say that I thought I was getting a really good price when I bought my Dimension 8400 from Dell; however, lacking any proficiency in all areas of support, I will never buy from them again!

Buyer beware of this brand name!

pagroundhog

 

[thealmightyone]

Hopefully, they're nowhere near as sloppy in the new front-line stores they're setting up here and there. If they are... oh dear.

EDIT: Should really post a link, showing stores are being set up; and indeed, they will have a service centre within.

 

[flanker]

Nothing but slick TV adds

For years I hear first hand from people who have had really bad service dealing with Dells service. Also I read the same reports over and over again from many who are having problems getting the service they were promised and paid for from Dell.

Maybe Dell takes care of their Large commericial customers with loving care but it sure seems the little people who buy into Dells slick TV adds are getting the golden Donald Dell shafting.

Dell was never on my short list when I started looking for my new system.