I am running Win XP, recently I could not access outlook express. A message comes up saying ' the identity log in could not be started, could be incorrectly configured ' I contacted bt internet and they took me thro' the procedure where they take control of my PC . BT internet asked me to put in a code etc which should have given them control but this did not happen. They opted out then.
I have Win 7 dual booted on this desktop and I can receive my OE emails on that but have lost them on XP.