PC cleaners won't run

[Steven Titchenell]

I can't get System Ninja or CCleaner to run on my Windows 10 desktop pc anymore. I tried uninstalling & reinstalling System Ninja, then I tried CCleaner. Then I tried a System Restore. Nothing works!

 

[johnb35]

Did you install the lastest version of Ccleaner? Windows 10 is picky about making sure you are using the latest version of programs.

 

[Steven Titchenell]

I assume so. I downloaded it from the piriform site

 

[johnb35]

What exactly happens? Any error messages? Do any programs work? It is possible you are infected and it has stopped certain programs from running.

 

[Steven Titchenell]

What exactly happens? Any error messages? Do any programs work? It is possible you are infected and it has stopped certain programs from running.

Both programs go unresponsive. I use Webroot Secure Anywhere Antivirus, so I doubt I'm infected

 

[Steven Titchenell]

I decided to try re-downloading System Ninja and was having trouble accessing "Documents" so I could delete the installer. I ejected a disc from the CD-ROM drive and that seemed to give me access to "Documents" Once I deleted the installer & uninstalled the program using Revo Uninstaller, I Googled System Ninja to get to the right site & discovered I was using an outdated version. Once I downloaded & installed the newest version, everything seems fine. I'm still puzzled as to why ejecting the disc helped me gain access to Documents though

 

[johnb35]

Probably was either trying to access the cdrom or could also be something about recent documents. Don't ask me to explain in detail as I would probably confuse you more then what you are now. lol