WIndows 10 PC Crash blue screen

A

Ales

Member
Hi!

I build new PC 3 months ago, and it crashes sometimes (blue screen), and when i am playing GTA 5 after few minutes game frezzes.

Please help me with that.

PC components:
Motherboard: ASROCK B450M-HDV R4.0
Graphic card: SAPPHIRE NITRO+ Radeon RX 590 8GB
Processor: AMD Ryzen 7 2700X Wraith Prism YD270XBGAFBOX
Ram: G-SKILL Ripjaws V 16GB (F4-3200C16D-16GVKB)
Power supply: CHIEFTEC ECO 600W AT

IMG_20200220_004527.jpg IMG_20200220_004625.jpg IMG_20200220_004641.jpg
 
johnb35

johnb35

Administrator
Staff member
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
A

Ales

Member
==================================================
Dump File : 022020-9937-01.dmp
Crash Time : 20/02/2020 00:12:14
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : 00007ffb`4f286738
Parameter 3 : 00000000`0000000d
Parameter 4 : ffffee8a`f6ca0b00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1c1510
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c1510
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022020-9937-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 1.055.732
Dump File Time : 20/02/2020 00:46:39
==================================================

==================================================
Dump File : 021320-11562-01.dmp
Crash Time : 13/02/2020 22:44:58
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : 00007ff7`8028fdd0
Parameter 3 : 00000000`0000000d
Parameter 4 : ffff9a02`764cab00
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021320-11562-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 689.532
Dump File Time : 13/02/2020 22:46:04
==================================================

==================================================
Dump File : 021220-20187-01.dmp
Crash Time : 11/02/2020 20:43:32
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffffc4f`f462c505
Parameter 3 : ffffd809`c3e6ed10
Parameter 4 : 00000000`00000000
Caused By Driver : cdd.dll
Caused By Address : cdd.dll+c76f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021220-20187-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 1.146.692
Dump File Time : 12/02/2020 01:06:34
==================================================

==================================================
Dump File : 021120-11312-01.dmp
Crash Time : 11/02/2020 20:06:16
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : 00006985`0e440008
Parameter 3 : 00000000`0000000d
Parameter 4 : ffffb280`882d8b00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1c14e0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021120-11312-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 954.340
Dump File Time : 11/02/2020 20:15:12
==================================================

==================================================
Dump File : 021120-29250-01.dmp
Crash Time : 11/02/2020 02:10:04
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff805`17e28100
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1c14e0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021120-29250-01.dmp
Processors Count : 16
Major Version : 15
Minor Version : 18362
Dump File Size : 1.328.308
Dump File Time : 11/02/2020 12:06:42
==================================================
 
johnb35

johnb35

Administrator
Staff member
A lot of them are saying memory management meaning you most likely have bad memory. Have you ran memtest?
 
A

Ales

Member
I ran memory test but it looks all good no errors.

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johnb35

johnb35

Administrator
Staff member
Ok, next step would be to attach the following files to your next reply.

C:\Windows\Minidump\021120-29250-01.dmp
C:\Windows\Minidump\021120-11312-01.dmp
C:\Windows\Minidump\021220-20187-01.dmp
C:\Windows\Minidump\021320-11562-01.dmp
C:\Windows\Minidump\022020-9937-01.dmp

I'll then debug each one separately and try to determine what the issue is.

My guess its something to do with the video card. cdd.dll is part of your video driver.
 
johnb35

johnb35

Administrator
Staff member
Just attach the files to your post. The link you posted needs a decryption key and i'm not gonna use something I'm not familiar with.
 
johnb35

johnb35

Administrator
Staff member
3 of them was caused by the chrome process but all of them are basically coming back inconclusive but they are referencing corrupt memory. As I said, it could be an issue with the video card. Might want to try a different one just to test. Other than that, at this point in time, not sure what else to tell you to do.
 
A

Ales

Member
Thank you very much for help.
I have almost new graphic card SAPPHIRE NITRO+ Radeon RX 590 8GB. I will return it it is probably graphic card problem with manufacturing, because image frezzes in game, like GTA 5.
 
A

Ales

Member
Yes it gets very hot. But only GTA 5 screen frezzes, so I need to close the program GTA5 and open it again.
When I play Fortnite I dont have problems with screen frezze, But It happened like 2 times that my PC restart.
 
B

BulldogBuzz

Member
gta might require more resouces and will run hotter
how many fans does your computer have and are they all running
about the resouces with gta iv never played it on the pc so i dont know what the specs are but i could imagine if would need a midrange card to play
also what settigs do you play it on
 
johnb35

johnb35

Administrator
Staff member
Download GPUz to check the video card temp. It shouldn't be hotter then 85-90 degrees C. Is the gpu fans running at high?
 
A

Ales

Member
When i am playing GPU temperature reach 75 degress and CPU 59 dregress. I touched GPU and it is very i moved fingers away, i almost burned my fingers.
I have 4 normal fans, 2 GPU fans , 1 CPU fan. (total 7 fans). I play on 1920X1080 px and graphic very high.
My fans are very loud at 25%. They are on 25% but if i set them on 100% my computer is to loud,

There is something wrong about graphic card: SAPPHIRE NITRO+ Radeon RX 590 8GB
I saw on shop where i bought this GPU some others have same problem with GPU like me.
 
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