HelpOhHelp!
New Member
Hi!
Ok, so Wednesday morn I boot up my 3 year old HP Windows XP desktop that I have never had a problem with. Well just before the log in menu is suppose to come up, THE BSOD came!! (Black Screen Of Death), only this black screen had a blinking horizontal (underscore) at the top left.
Oh dear, let me add that I run my home computer/entire office out of this little thing.
So, I cold boot, retry, again...nothing.
So, I turn back on, and the blue HP screen comes up, at the bottome f10 for setup, etc etc. So, I push f10 - and start the setup. Me, not being that computer savvy, and not knowing what else to do, start the process of wiping out my entire computer. My smart daughter comes over, and together we realize that my computer, files, all of my programs I use for work will be wiped out!
EKK...not good. Thinking on impluse we turn off the computer (cold boot). Now what? We turned back on the computer and it began to start up, this time the BSOD did not come up (yay) BUT a black screen with a windows message did. Reading something like `You have not fully completed/installed the setup. Please finish`. Our only option is to puch OK , begins to restart and then it will come to that message, push OK, begins to restart and then comes to that message. Next quick thinking solution, SAFE MODE..where is it? It isn;t there, maybe because we have half finished the set up? 
Next idea...what about the 3 year warranty I purchised through Staples, stil in affect? YES! Call Staples, bring the computer in. They tell me I can fix it and to pick it up in two days.
Come in today, guess what? I get told that my only option is to wipe out the entire computer, I will loose all my work, except they can back it up for me for an extra $$, oh ya, and this isn;t covered under warrenty! What? You mean that the only time I have to use my warrenty and it isn;t covered? The guy I talked to on Wednesday said it was covered and they nwould fix it,,, ugh
So - because of the miscommuncation, they give me back my broken computer and give me my $100 warrenty back. So I am stuck with a broken computer and $100 bucks...I would prefer no money and a fixed computer... sigh.
So, obviously I can back up my computer, but how? I dont mind wiping out my computer if I back everything up...but is this more complicated than I can do? Any suggestions, please, thanks sooo much for taking the time to read my ammusing yet very frustrating situation!
Ok, so Wednesday morn I boot up my 3 year old HP Windows XP desktop that I have never had a problem with. Well just before the log in menu is suppose to come up, THE BSOD came!! (Black Screen Of Death), only this black screen had a blinking horizontal (underscore) at the top left.
Oh dear, let me add that I run my home computer/entire office out of this little thing.
So, I cold boot, retry, again...nothing.
So, I turn back on, and the blue HP screen comes up, at the bottome f10 for setup, etc etc. So, I push f10 - and start the setup. Me, not being that computer savvy, and not knowing what else to do, start the process of wiping out my entire computer. My smart daughter comes over, and together we realize that my computer, files, all of my programs I use for work will be wiped out!
EKK...not good. Thinking on impluse we turn off the computer (cold boot). Now what? We turned back on the computer and it began to start up, this time the BSOD did not come up (yay) BUT a black screen with a windows message did. Reading something like `You have not fully completed/installed the setup. Please finish`. Our only option is to puch OK , begins to restart and then it will come to that message, push OK, begins to restart and then comes to that message. Next quick thinking solution, SAFE MODE..where is it? It isn;t there, maybe because we have half finished the set up? Next idea...what about the 3 year warranty I purchised through Staples, stil in affect? YES! Call Staples, bring the computer in. They tell me I can fix it and to pick it up in two days.
Come in today, guess what? I get told that my only option is to wipe out the entire computer, I will loose all my work, except they can back it up for me for an extra $$, oh ya, and this isn;t covered under warrenty! What? You mean that the only time I have to use my warrenty and it isn;t covered? The guy I talked to on Wednesday said it was covered and they nwould fix it,,, ugh
So - because of the miscommuncation, they give me back my broken computer and give me my $100 warrenty back. So I am stuck with a broken computer and $100 bucks...I would prefer no money and a fixed computer... sigh.
So, obviously I can back up my computer, but how? I dont mind wiping out my computer if I back everything up...but is this more complicated than I can do? Any suggestions, please, thanks sooo much for taking the time to read my ammusing yet very frustrating situation!
