please help

S

shaunm81

New Member
hi,

i have a c521 dell with windows vista and have a problem. the problem is i got a new update service pack so i installed like i normally do but after i downloaded and shut the pc down 2 install it installed to like 84% then it said shutting down so i was like hmmmmmmmm so it restarted and loaded up normally but then it was like no audio so i got to thinking hmmmmmmm it was probably where it didnt install all the way? so anyhow i restarted the pc and noticed it picked up from 84% and went to 98% then after it went to 98% it didnt go any farther so i waited and waited to the point 2 where i couldnt wait any longer so i held the button in so it would restart so anyhow now i cant restart at all i clicked start windows normally and it wont takes me to this scanning that says its trying to fix disc errors says could take an hour so i let it for hours and wont do anything so is there anyway 2 fix? sorry about spelling im using ps3 2 write this so sorry but please help if theres anyway u can thanx in advance.....shaun
 
Do you have a Windows Vista recovery disc?

I think you learned the hard way. Never turn off Windows Vista when it is in the middle of an upgrade. It will mess up your operating system.
 
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nope no disc got the pc from aarons and its paid for,so where can i get one of those? right now i am pretty angry. can u buy them? and how much? is this what im gonna have 2 do? sorry i dont know much about them thank you for ur help. i really had no choice but 2 shut it down that way cause it was not gonna ..........shaun
 
Hmm if you go back to the store and tell them what happened, they might be able to fix it for you because they'll have the discs and SHOULD know what to do. If not, ask them for a disc because every PC SHOULD come with a back up disc in case of emergencies like this. Either way, you're going to need that disc for repair or recovery.
 
if you can boot up in safe mode, try uninstalling the update.
go to Control Panel -> Programs and Features -> View installed updates.
there you can uninstall most updates.

if that doesn't work, you can try system restore in safe mode.

if you can't boot up in safe mode, the only thing i can think of is a recovery disk.
 
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