Problem Acrobat Reader DC

Discussion in 'General Software' started by Freerunner, Mar 7, 2019.

  1. Freerunner

    Freerunner Member

    My build is less than a year old and I am having issues with reading pdf files on Reader DC. This happens when I begin zooming in. Eventually the computer locks up. It happened first with a floor plan, but then I tried it even with just a manual. Again only happens when I enlarge quite a bit. Does not happen on my laptop, with the same files. Here is my build:

    CPU AMD - Ryzen 7 2700X 3.7GHz 8-Core Processor
    Motherboard Asus - Prime X470-Pro ATX AM4 Motherboard
    Memory G.Skill - Ripjaws V Series 16GB (2 x 8GB) DDR4-2800 Memory
    Storage Samsung - 860 Evo 1TB M.2-2280 Solid State Drive
    Western Digital - Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
    Video Card Gigabyte - GeForce GTX 1080 8GB Mini ITX Video Card
    Power Supply SeaSonic - S12II 620W 80+ Bronze Certified ATX Power Supply
    Optical Drive Asus - DRW-24B1ST/BLK/B/AS DVD/CD Writer
    Operating System Microsoft - Windows 10 Home OEM 64-bit
    Wireless Network Asus - PCE-AC55BT B1 PCI-Express x1 802.11a/b/g/n/ac
    Keyboard Logitech MK550 Wireless Wave Keyboard and Mouse
    Display Samsung U28E510D 4K Ultra HD Monitor
  2. johnb35

    johnb35 Administrator Staff Member

    Uninstall and reinstall Adobe Reader first. Also, find out the driver date for your video card. Update the driver if its out of date.
    OmniDyne likes this.
  3. Freerunner

    Freerunner Member

    Looks like reinstalling Reader took care of the problem. But I went ahead and updated the video card anyway. Thanks

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