Problem with DVD Drive

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onlynow

New Member
I have a LG GSA-4167B DVD Burner, and all of a sudden my computer stopped detecting it.. I've tried reinstalling the motherboard drivers, as well as the dvd drivers, but no luck. The DVD burner displays in safe mode, so im thinking its a problem with my operating system (xp). In my device manager, ive got exclamation marks beside the drive. Ive tried updating the drivers and nothing.

I was wondering what other things i could do to solve this.

Thanks!
 
When you go back into the device manager right clisk on the effected drive and choose the uninstall option seen there. Upon restarting the system you should immediately see "new device found" come up. Then go back into the DM and right click again to choose the update driver option and allow Windows to search for the driver. Windows will then automatically reinstall the drive. Give that method a try.
 
^^ tried that.. but, after restart a blue screen flashes after xp loads (just before desktop), and it restarts again. I don't know what the blue screen sais because it blinks too fast. After it restarts again a windows error box pops up (allows you to send error report).
 
When you see the send report box come up is there any information link at the bottom of that? Sometimes you can see the type of error there or in the event viewer. If the drive's controller card went bad that could be another reason for seeing this too. XP is now detecting a no longer functional drive? Try a different ide cable first before assuming drive failure if you are using flat ribbon cables. When those get dryed out and stiff you can suspect drive or Windows problems only to find that has to be replaced.
 
still nothing..

i replaced the cable and still nothing.

i don't think that error message had anything to do with the dvd drive, because i tried uninstalling the drive, rebooting, reinstalling, and there is still an exclamation mark in device manager.

when i go into device manager and into the drive properties, the device status says -

Windows cannot initialize the device driver for this hardware. (Code 37)

Click Troubleshoot to start the troubleshooter for this device.
Click to expand...

thanks for the help, any other suggestions before i reformat?
 
Try unplugging the dvd drive before wiping everything from the hard drive by reformatting that. You could very easily install a fresh copy of Windows on a totally clean partition to find the same error being if the dvd drive went toast! That sounds like a problem with a hardware fail not a Windows glitch. Even a glitch in Windows itself is usially fixed first before wiping everything off of it like the registry edit seen below if that helps.

You first type "regedit at the Run prompt off of the Start menu and press enter to see the registry screen open up. There are two values to delete once located and correctly identified. The registry will look like folders when you look at each key inside a branch or "hive".
"HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Control>Class>{4D36E965-E325 -11CE-BFC1-08002BE10318}"

When clicking on that you should see the two items here on the right namely the "LowerFilters" and "UpperFilters". You simply highlight those two items only and go to the "edit" dropdown menu to choose the delete option. Once that is done you simply restart the system to see that change take effect. http://img245.imageshack.us/img245/3884/dvdregeditag8.jpg

The typical method like you mentioned having tried is this.
37Windows cannot initialize the device driver for this hardware. (Code 37)The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver. On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard.
http://www.thedigerati.us/info/xpdmerrcodes.html
 
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