Question

[konniep]

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I have a very serious problem. I have Internet Explorer and windows xp. I started selling Avon in Dec. of last year and I have to place my orders online. I also pay for my orders online. Everything has been working fine up until about a month ago.......everytime I try to log on to ..... youravon.com......it says,"page cannot be displayed" and it also does it for the site.....bellsouth.com, where I pay for my phone bill. I don't know what's going on, but when this happens, I have to call my bank and get them to let me make up another password on my checking account! Because it no longer accepts my current password. It did it the last time too. I think someone's trying to get into my account or something, what do you think?
I have been selling Avon since December of 2004 and it worked fine up until I started paying my phone bill online. Then it seemed to go haywire.......you think it could be something the phone place is doin'? I have no idea....maybe my browser is being hijacked??? But I ran all kinds of checks........spybot, adaware, Microsoft Antispyware, plus I have McAfee virus protector & firewalll....Also, I called Microsoft the last time it happened and stayed on the phone with them for at least 4 hours! They didn't get anything fixed while we were talking but the next day when I came home from work, it was working fine! And it worked great for about 2 weeks, then I paid my phone bill, and that's when it seemed to mess up again..........It has me so confused!! Plus, I've downloaded Firefox to see if I could go to them with a different browser and it won't let me go to these sites either. Pleeeeease help!!! I need to be able to log onto these sites!! Thanks so much!! Konnie

 

[Byteman]

Do the following steps below, if any problem continue afterwards post back in the security forum.
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1. Disable System Restore (right-click on "My Computer", Properties, System Restore, check Turn off System Restore).

2. Enable viewing of all files/folders (open "My Computer", Tools, Folder Options, View, click "View hidden folders and files" and uncheck "Hide extensions for known file types").

3. Update your Anti-virus program and run a full scan. If you don't have one or your subscription is out of date, then run BOTH online scans below. If you can run a scan with your updated Anti-virus program, then just run ONE of the online scans below.

http://www.pandasoftware.com/active...n_principal.htm

http://housecall.trendmicro.com/hou.../start_corp.asp

4. Download CWShredder, VX2finder, Kill2me, and run them. Let them fix what they find. See these links for download:
http://www.intermute.com/spysubtrac...r_download.html
http://www.pchell.com/downloads/vx2finder.exe
http://www.spywareinfo.com/~merijn/files/kill2me.zip

5. Now, download Ad-Aware SE, and SpyBot, (both are free, see links below) install them and update them seperately. Then run a FULL system scan with Ad-Aware, (not the Smart Scan), and check all the items it finds/let it remove them. Run SpyBot and scan, let it remove what it finds. REBOOT your machine and run them again, TAKE NOTE of what items still remain that they couldn't get ride of! Some items will be taken off from a 2nd scan and some items they will NOT be able to remove at all, (Note what those items are).

http://www.download.com/Ad-Aware-SE...ubj=dl&tag=top5
http://www.safer-networking.org/en/mirrors/index.html