Samsung's exploding batteries are costing it dearly

WhoX

WhoX

Active Member
According to The Wall Street Journal, Samsung's Galaxy Note 7 woes are costing it dearly.

Samsung Electronics Co. is racing to contain damage from a recall of its high-end Galaxy Note 7 phone that has hit consumers’ and investors’ confidence in the world’s biggest smartphone maker.

The South Korean technology company said early this month that it is recalling 2.5 million waterproof, large-screen smartphones in 10 countries and other markets where the device had been shipped, citing faulty batteries that have led to some exploding while charging. Some 11 days later, the South Korean company had yet to set a specific timeline in important markets such as the U.S. and Canada on when consumers can get a replacement phone.

Since Samsung announced the recall on Sept. 2, more than $10 billion has been wiped off the company’s market value. Samsung also has delayed launches in other crucial markets such as India, and suffered dwindling consumer confidence as airlines and the U.S. Consumer Product Safety Commission have warned against people using or charging the phone on planes.
Click to expand...

I own quite a few Samsung products and have never had one break or blow up in my hands. I feel sorry for the employee who brokered the deal for those batteries...he or she most likely got the boot.
 
Samsung owned this problem, recalled, and is making plans for customers, they have a unique opportunity to turn this into a positive, depending on how this all plays out.
 
If Samsung takes their time, like they do with phone and tablet updates, then they will lose a lot of consumer confidence. Like you said, if they can get in front of this quickly, then maybe users will see this as just an unfortunate glitch in their product line. It will be interesting to see if this keeps consumers from buying Samsung phones and tablets for Christmas.
 
Last edited:
I doubt this will have much long -term negative for them. The battery was a third party supplier, shit happens. Out of the 2.5+million recalled devices, wasn't the number of actual damaged units like less then 50 globally?
 
coyote_samsung.jpg
 
just watching the news and now saying issues in other states with S6 and S7 Edge. the edge is the one i have.
 
You must log in or register to reply here.
Back
Top