Scanner doesn't connect to my Windows 10 Laptop. HELP Please!

Discussion in 'Operating Systems' started by gigkorPAV, May 13, 2019.

  1. gigkorPAV

    gigkorPAV New Member

    Messages:
    1
    Hello guys, i really need Help with my scanner.
    Scanner brand is Plustek and version SmartOffice PS256.
    The Operating System (OS) that i am running in my Laptop is Windows 10.
    I could'n find any drivers for my OS.
    The Official Website of Plustec telling me that is no drivers for my OS version, but i am pretty shure that is the way to connect this two.
    For the users that had same problems with me, or just know how to do that, can you please recommend some "way" for me to do that?

    I tried:
    1-To download some programms that offered to me to solve this kind of problem, but in the end the answer was stucked in "Download the Driver that Compatible with your OS". (That actually, if basing on official website, doesn't exist).
    2-Tried to find some version of Similar Drivers to Plustek SmartOffice PS256. But with no results.
    3-Was browsing for answers, and with no results again.

    Please Help.
    Thank You.
     
  2. _Pete_

    _Pete_ Active Member

    Messages:
    530
    I think you may have to bite the bullet and buy a new scanner that is Windows 10 compatible.
     
  3. AlienMenace

    AlienMenace Well-Known Member

    Messages:
    1,013
    Did you get an error message in Windows 10 when you tried it? I know with the 1809 version of Windows 10 when it came out. Microsoft had some problems with printers and scanners. They came out with a workaround for it. This is the workaround for it. Some people had to restart their computers several times tho, me I only had to restart once. If this doesn't do the job, then it looks like you have to get a new scanner.

    Workaround:

    Press windows key + R. Type 'regedit' in the Open box, and then click OK.
    Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
    On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
    Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).
     

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