Hello its Paul Brady from wa state USA. I installed a scanner and its extra editing software. But the scanner locks up when I try and send it to MicroWord or to an editing program or to a email. I can see the image but it wont let me do anything with it as far as sending is concerned. So I erased and reloaded everything. One thing I think It could be, and this, maybe some of you might know. Since a friend gave this to me, well there is a key on the botton thats missing. Your supposed to turn the key to a position. I thought since it was previoulsy used that it was already in the key position. Do I need to get this key from my friend, Im not sure he has it anymore. Oh and what comes up on my computer when the problem occurs is this: "exception in the 03H". And thats in the window, the one that also says Ive done an illigal operation etc. Any opinions and or advice is appreciated. Peace. Paul Brady.