Severe Problem.. Please help!

[ahmedhossam]

First of all, it's a pleasure for me to join the forum and ask ur assistance.. it seems here you are all in co-opartion with each other.. this encouraged me a lot to sign up and ask for ur suggestions to my problem...

I bought a Dell Inspirion 6400 Notebook, 18 months ago.. It worked normally, although I worked daily using it and for long periods... I never needed to set up new Windows or to (fully/partially) format its hard disk...

Two weeks ago, a problem took place... Whenever I am not connected to the internet; the laptop works normally, no problems with it except the existence of viruses which I encountered when I ran a Kaspersky virus scan..

As soon as I connect the LAN DSL cable to the laptop, the computer freezes sooner
(5 min at MAX. - upon activity of an Internet service ONLY)...

A total freeze (mouse, keypad buttons,... everything)....

I set up new Windows 3 times, with 2 full formats to the whole hard disk drives.. I ensured that the computer is virus free.. Still the problem persists.. I tried 3 different Anti-virus programs with different configurations..

When I asked for assistance.. they told me it's a software problem, because if it was a hardware problem u wouldn't have been connected from the beginning... but still i am not convinced...

Is it the Network Card? "How much does it cost to buy a new one?" Do I have a problem with my mother board? I have searched in the Internet, I read something abt BIOS.. whats BIOS?

By the way, I defined my network card drivers several times from the device manager thingy, but still problem couldn't be resolved!

my experiments to overcome such problem were all in vain.. I rly need your help...

Thank You so much, and please excuse my language...

yours,
Ahmed, from Cairo, Egypt..

 

[brian]

well if you formated the computer, the virus is off of it for sure. there is no way it could stay... i would have to go with a hardware problem but that just is a weird problem..

anyway the bios is at the startup (right as you hit the power button) hit F1 or del or esc key and you will be brought into the bios. i would say the best thing to do is go onto the dell website and download all the newest drivers. do this from a different computer and move the files over via disk or thumb drive. i would start with the network drivers and the bios... if you need help finding the right ones, just ask for help


bios http://support.dell.com/support/dow...5&servicetag=&os=WW1&osl=en&catid=-1&impid=-1

network http://support.dell.com/support/dow...5&servicetag=&os=WW1&osl=en&catid=-1&impid=-1

 

[ahmedhossam]

i would say the best thing to do is go onto the dell website and download all the newest drivers. do this from a different computer and move the files over via disk or thumb drive. i would start with the network drivers and the bios... if you need help finding the right ones, just ask for help

Thanks Brian, I will go on with this approach.. Hopefully, it may work.. I am searching now for the newest drivers on dell.com