Slow Dell Inspiron 1520 - Help needed

B

burnselk

New Member
My friend has this laptop and I'd like to help him speed it up by installing additional memory and taking other actions as you guys may be able to recommend.

The laptop currently shows .99GB of total RAM memory. I believe that's what two (2) 512 MB DDR2 677Mhz memory modules are providing. The CPU is an intel dual processor (T2310)) running at 1.46Mhz.

Should he purchase two (2) modules of 2GB DDR2 800Mhz memory to help speed things up or would two 1GB memory sticks do the job?

Are there other actions I can take to help speed it up? I have the laptop in my possession and can take immediate action. Thanks

P.S. I've ran disk cleanup, defragged, CCleaner, Malwarebytes scan......but it still will not allow a Youtube video or any other video for that matter (movie clip, etc.) to play without rebuffering numerous times. This aspect in particular is very annoying....not to mention the slow opening of web sites, etc.
 
Have you installed the Klite Codec pack yet? Get it at cnet downloads or filehippo.com. When running ccleaner did you goto 'tools'>'startup' and disable as many of the startup programs as you could (not the virus or malwarebytes)? You can also control startup programs using msconfig.
 
You already have malwarebytes so just post the latest log from it please along with following the instructions below for posting the hijackthis log.


Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
No point of going to 4 GB of ram unless he has a 64 bit OS, which I doubt he does. Only go to 2 GB. It is probably a combination of some type of virus and the fact that he probably is running vista or later version of a windows OS and 1 GB is just not enough ram.

I would install two GB of ram and even with that being a older laptop I would do a fresh re-install of the OS.
 
johnb35 said:
You already have malwarebytes so just post the latest log from it please along with following the instructions below for posting the hijackthis log.
Click to expand...

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4262

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/30/2010 11:48:25 PM
mbam-log-2010-06-30 (23-48-25).txt

Scan type: Quick scan
Objects scanned: 124137
Time elapsed: 8 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:20:13 AM, on 7/1/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://everythingy.com/ie/home
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://everythingy.com/ie/home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080110
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Everythingy Web Toolbar - {F5F5D225-61D3-480D-967E-07217F5AAA2C} - C:\Program Files\everythingytb\everythingydx.dll
O3 - Toolbar: Everythingy Web Toolbar - {F5F5D225-61D3-480D-967E-07217F5AAA2C} - C:\Program Files\everythingytb\everythingydx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://gsn.worldwinner.com/games/v47/shared/FunGamesLoader.cab
O16 - DPF: {1D082E71-DF20-4AAF-863B-596428C49874} (TPIR Control) - http://www.worldwinner.com/games/v50/tpir/tpir.cab
O16 - DPF: {42FDC231-A411-45F8-B8B6-3B5026111DA8} (SolitaireRush Control) - http://www.worldwinner.com/games/v47/solitairerush/solitairerush.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6087.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {8F6E7FB2-E56B-4F66-A4E1-9765D2565280} (WorldWinner ActiveX Launcher Control) - http://www.worldwinner.com/games/launcher/ie/v2.22.01.0/iewwload.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinner.com/games/v57/cubis/cubis.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E12EB891-D000-421B-A8ED-EDE1BDCA14A0} (GolfSol Control) - http://www.worldwinner.com/games/v44/golfsol/golfsol.cab
O16 - DPF: {E70E3E64-2793-4AEF-8CC8-F1606BE563B0} (WWSpades Control) - http://www.worldwinner.com/games/v54/wwspades/wwspades.cab
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11772 bytes
 
Last edited:
You have a lot of startup items running which you really don't need which could be causing the issue. For right now I also see software you don't need that should be uninstalled so please post an uninstall list using hijackthis. Open hijackthis, click on open misc tools section, click on open uninstall manager, click on save, save the log and then copy and paste the log back here.
 
DMGrier said:
No point of going to 4 GB of ram unless he has a 64 bit OS, which I doubt he does. Only go to 2 GB. It is probably a combination of some type of virus and the fact that he probably is running vista or later version of a windows OS and 1 GB is just not enough ram.

I would install two GB of ram and even with that being a older laptop I would do a fresh re-install of the OS.
Click to expand...

He's using XP....and it has no viruses that I can find.
 
johnb35 said:
You have a lot of startup items running which you really don't need which could be causing the issue. For right now I also see software you don't need that should be uninstalled so please post an uninstall list using hijackthis. Open hijackthis, click on open misc tools section, click on open uninstall manager, click on save, save the log and then copy and paste the log back here.
Click to expand...

Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Avira AntiVir Personal - Free Antivirus
Bonjour
Broadcom Management Programs
Browser Address Error Redirector
CCleaner
CCScore
Compatibility Pack for the 2007 Office system
Conexant HDA D330 MDC V.92 Modem
Defraggler
Dell DataSafe Online
Dell Support Center (Support Software)
Dell Touchpad
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card
Digital Line Detect
Documentation & Support Launcher
ESET Online Scanner v3
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
essvatgt
Everythingy Web Toolbar (Remove Toolbar Only)
Games, Music, & Photos Launcher
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
HD Tune 2.55
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Image Zone 4.2
HP PSC & OfficeJet 4.2
HP Software Update
HP Unload DLL Patch
Image Resizer Powertoy for Windows XP
Intel(R) Graphics Media Accelerator Driver
IntelliSonic Speech Enhancement
Internet Service Offers Launcher
iTunes
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 13
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
KSU
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Malwarebytes' Anti-Malware
MediaDirect
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Modem Diagnostic Tool
Mozilla Firefox (3.6.6)
MSN
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
Musicmatch for Windows Media Player
netbrdg
NetWaiting
Notifier
OfotoXMI
OpenOffice.org 3.1
OutlookAddinSetup
PCDADDIN
PCDHELP
Picasa 2
QuickSet
QuickTime
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
SearchAssist
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB981349)
SFR
SHASTA
SKIN0001
SKINXSDK
Sonic Activation Module
staticcr
tooltips
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Internet Explorer 8 (KB980302)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VPRINTOL
WebEx
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10
Windows XP Service Pack 3
WinZip 14.5
WIRELESS
Yahoo! Music Jukebox
 
Please uninstall the following entries via add/remove programs.

Everythingy Web Toolbar (Remove Toolbar Only)
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 13
SearchAssist

Please rerun hijackthis and place checks next to the following entries.



O2 - BHO: Everythingy Web Toolbar - {F5F5D225-61D3-480D-967E-07217F5AAA2C} - C:\Program Files\everythingytb\everythingydx.dll
O3 - Toolbar: Everythingy Web Toolbar - {F5F5D225-61D3-480D-967E-07217F5AAA2C} - C:\Program Files\everythingytb\everythingydx.dll
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe


Then click on fix checked at the bottom.

You may also want to think about reinstalling AVAST as you have file missings in your log for its services that it needs.

O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)

Definately going from 1gb of memory to 2gb will give it an improvement. However, you may not see an improvement until windows has a fresh installation. How long as it been since it was freshly installed?
 
johnb35 said:
Please uninstall the following entries via add/remove programs.

Everythingy Web Toolbar (Remove Toolbar Only)
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 13
SearchAssist
Click to expand...

Done.
Please rerun hijackthis and place checks next to the following entries.

O2 - BHO: Everythingy Web Toolbar - {F5F5D225-61D3-480D-967E-07217F5AAA2C} - C:\Program Files\everythingytb\everythingydx.dll
O3 - Toolbar: Everythingy Web Toolbar - {F5F5D225-61D3-480D-967E-07217F5AAA2C} - C:\Program Files\everythingytb\everythingydx.dll
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
Click to expand...

Done.

Then click on fix checked at the bottom.
Click to expand...

Done.

You may also want to think about reinstalling AVAST as you have file missings in your log for its services that it needs.

O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe (file missing)
Click to expand...

I'm not using Avast, I'm using Avira. I had trouble installing Avast so I installed Avira instead. Shouldn't I go ahead and remove the three (3) avast related items O23?

Definately going from 1gb of memory to 2gb will give it an improvement.
Click to expand...

I believe he'll go along with the 2GB memory update. Is the memory difficult to change? Should I remove both 512MB sticks and buy two matched 1GB sticks instead of adding one 2GB stick and leave the one 512MB stick? The latter would be less labor intensive but would it work that way?

However, you may not see an improvement until windows has a fresh installation. How long as it been since it was freshly installed?
Click to expand...

I'm pretty sure he never has done a fresh install of Windows.....neither have I but would like to learn how to do so.
 
Yeah, I guess I missed it that you were using Avira instead of Avast. Go ahead and have hijackthis fix those entries.

If you only have 2 memory slots, remove the old memory and add the new. If you have 4 slots then just add the new memory but make sure you get the same brand and timings as the old or you'll have to buy all new. It's very simple to replace the ram.
 
johnb35 said:
Yeah, I guess I missed it that you were using Avira instead of Avast. Go ahead and have hijackthis fix those entries.
Click to expand...

Will do.....AFYF this old dell seems to be running better after following your advice. And thanks for the quick response.

If you only have 2 memory slots, remove the old memory and add the new. If you have 4 slots then just add the new memory but make sure you get the same brand and timings as the old or you'll have to buy all new. It's very simple to replace the ram.
Click to expand...

He has only 2 memory slots.....so I'll remove the two 512GB memory modules and replace them with a matched set of two 1GB modules.

Thanks for your assistance with HighJackThis johnb.
 
mvanert said:
Have you installed the Klite Codec pack yet? Get it at cnet downloads or filehippo.com.
Click to expand...

I have not done so yet mvanert, How will this help?

When running ccleaner did you goto 'tools'>'startup' and disable as many of the startup programs as you could (not the virus or malwarebytes)? You can also control startup programs using msconfig.
Click to expand...

Haven't done this yet either mv.....I'm assuming this will help speed up the laptop.

How should I set it to work.....Normal, Diagnostic, or Selective?
 
burnselk said:
I have not done so yet mvanert, How will this help?



Haven't done this yet either mv.....I'm assuming this will help speed up the laptop.

How should I set it to work.....Normal, Diagnostic, or Selective?
Click to expand...

I've already helped you stop programs from running at bootup. So don't worry about them anymore.
 
johnb35 said:
I've already helped you stop programs from running at bootup. So don't worry about them anymore.
Click to expand...

I can't get that Avast uninstall program to run.....tells me "The avast! self protection module is enabled. For this reason, the operation cannot be completed."

Also says "To complete this operation, either run this program in Windows Safe Mode, or disable the avast! self protection (via Settings-->Troubleshooting page".

OK john, I finally got those three remaining avast items removed by running the avast uninstall program in Safe Mode.
 
Last edited:
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