Something's really wrong and I need to get my files urgent.

M

MellerIDK

New Member
Hello, so to start with, I'm so sorry if this are the wrong section, I'm not familliar with things like this.

So I got a Toshiba Laptop, Windows 10.
Yesterday, the laptop worked all fine, but (Note that I believe this is the reason; I'm not 100%), I downloaded a rar file which later was found out to have malwares, so I didn'tcare about it since I had a Windows Defender message saying "Removing malware". So the clock was like, 3 at night. So I placed the laptop on sleep mode and went to bed. Then the next day, when my battery ran out cause I forgot the loader. The laptop went 100% off as usual. Then when I started the laptop, it worked fine when I logged in, nothing was slow. But once I loged in, I had a black screen, if I'd move my mouse I'd see the cursor, so I waited like 5 to 10 minutes and then I saw the desktop, so I tried to create a new zip file for my game files(they're like 50mb only), It usually takes like, 20 seconds to move the files to the zip, But it took all 2 hours in the end; http://i.imgur.com/smqPe87.jpg
That's just 66% and that was 1.45 hours. And just to remind you, to right click on the desktop took like 15 minutes to show up the normal selection, then to select "New.." took additional 15minutes, then to rename it took additional 15 minutes. So something was weird directly after I started up the laptop. Now it'sbeen like that for the latest day, around 23 hours so far. I tried to open System Configuration and choose safe boot since I saw a tutorial. I'm not sure if it works, I'm about to try. But I doubt it do.
Anyone know how to atleast get that zip file I now got on my desktop to just get it over to my PC which I am on right now?
They're really important files, I've been working on it for days and I really don't want to re do it.

Once again, I am very sorry if this are the wrong section, I'm not familliar with forums so thanks anyway.

Oh and, it feels like the explorer application is about to stop, but it's not getting hovered by the color neither do it say explorer has stopped working (Not sure if explorer.exe is left from w7 or what.)

Thanks in advice.
 
Moving the files to another PC might infect that PC too.

If you aren't worried about that the easiest method is to remove the drive from the laptop AFTER extracting the windows key (magicaljellybean keyfinder) and putting it in the other PC. Then just copy the files you want to keep but dont open them on the other PC.

Reinstall the drive on your laptop, install windows from USB using the key you extracted, then copy the files back over.
 
I would boot to safe mode with networking and do the following.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

Then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
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