Sony DVD burner

B

bdu

New Member
Hello,
I'm new here. I'm looking for a solution to a problem with a DVD burner.
I have a five year old computer. I purchased a Sony DVD burner over a year ago. I installed it recently in a Sony computer and can't get it to work. It won't burn dvd's. The computer tends to lock up, or slow down dramatically. I used the S/W supplied. It's called MyDVD. I've tried downloading fixes and drivers with no luck. I contacted Sony, and they wanted to charge me for tech help. The burner is brand new, it just sat in a box for a year before I installed it. Before I pay sony, I'd rather try to fix this myself, or buy a different burner that will work.

Has anyone had a similar problem, and does anyone have a troubleshooting plan?

Thanks,

BDU
 
Have you checked the IDE Channel Transfer Mode for the drive? Assumed IDE and not SCSI.

In Control Panel / System / Device Manager, go to IDE/ATA controllers, choose IDE channel the drive is on, right-click, Properties / Advanced Settings. For the dvd drive device, "DMA if available" should be the Transfer Mode and Current Transfer Mode should be something like "Ultra DMA Mode 2". If not you may have to go into the BIOS.

FYI the hard drives should show something like Ultra DMA Mode 5 or 6.

What sort of processor, amount of RAM?

I've used MyDVD and it's reasonably foolproof. If that is capable of producing the dvd folder VIDEO_TS, then your source is ok. The dvd drive is the problem.

Starman*
 
Starman* said:
Have you checked the IDE Channel Transfer Mode for the drive? Assumed IDE and not SCSI.

Not sure about that one.

In Control Panel / System / Device Manager, go to IDE/ATA controllers, choose IDE channel the drive is on, right-click, Properties / Advanced Settings. For the dvd drive device, "DMA if available" should be the Transfer Mode and Current Transfer Mode should be something like "Ultra DMA Mode 2". If not you may have to go into the BIOS.

I followed what you said here and it was set like you indicated.

FYI the hard drives should show something like Ultra DMA Mode 5 or 6.

It does.

What sort of processor, amount of RAM?

Old. Sony computer. 1.5 ghz processor. XP, SP2, 512 mb ram.

I've used MyDVD and it's reasonably foolproof. If that is capable of producing the dvd folder VIDEO_TS, then your source is ok. The dvd drive is the problem.

Starman*
Click to expand...

Thanks for the help. Still not working. I wonder if installing software that automatically configures drives is the problem. I may have too many on here. I'll keep searching, but again, thanks for the help.

BDU
 
Sounds as though the configuration went ok otherwise you would not have UDMA 2 transfer.

Have you tried burning a data cd yet? On the welcome screen of MyDVD go to Music or Data. Try copying some files off your hdd. It doesn't have to be a disk-full. Best to get yourself a dvd rw so you can re-use for successive attempts getting the drive to work.

Could you explain your comment "I wonder if installing software that automatically configures drives is the problem. I may have too many on here" a bit further?

Added later: If you want to start from scratch, turn off pc, disconnect the ribbon cable from your writer and turn pc back on. Install drivers that came with writer or current drivers from Sony. Turn pc off. Reconnect ribbon cable. Restart pc. New device should be recognized. Check the IDE transfer mode (should not need to go back into BIOS).

Starman*
 
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