Strange situation win 8.1 64bit Blue screens

[999Przemek]

Hello,

Yesterday I noted that all my video players have only top left corner visible (rest was green), I installed K like codecs Mega version. From that time my laptop started to restart randomly or gave blue screens. Uninstalling the codecs did not help. First blue screen: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (dxgmm1.sys). I decided to back-up the system, but it did not change much. From time to time I get resets or blue screens (IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA) and idk what to do with this. I have made antivirus scans (MBAM, Avast, etc.) and they've found nothing. I attached FRST and JRT files.

System specs:

Toshiba K56C (laptop)
Intel Core i5-3317U CPU 1.70 GHz
Ram: 8gb (2x4gb, one of them bought month ago)
System: Win 8.1
Graphic card: GeForce GT 740M

 

[johnb35]

The dxgmm1.sys error if related to video drivers/software. Have you tried updating them recently? Also, can you provide screenshots os what you mean by top left corner visible?

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

[999Przemek]

I found later that it was just problem with one video generator that u can change in KMP player to any other (and there are like 20 of them). Rest works well.

 

[999Przemek]

==================================================
Dump File : 040418-41453-01.dmp
Crash Time : 2018-04-04 13:32:06
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff6e0`000cb320
Parameter 2 : 00000000`00000000
Parameter 3 : fffff802`51adea83
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1550a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1550a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\040418-41453-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 333 168
Dump File Time : 2018-04-04 13:33:21
==================================================

==================================================
Dump File : 040418-44328-01.dmp
Crash Time : 2018-04-04 08:58:49
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000001`000004f8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`8558ad27
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1550a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1550a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\040418-44328-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 407 744
Dump File Time : 2018-04-04 09:00:29
==================================================

 

[999Przemek]

About the drivers, I had an video card update some time ago, but it was all good unless I installed the codecs... Other option that my pendrive was plugged to Uni PC, and then plugged to my laptop around the time when the problems started, but then it's quite low possibility that sth was on it.

 

[999Przemek]

Problem solved, bad RAM card that I bought 2 months ago. One interesing thing is that what did it had to do with installing codecs? or is it just random "coincidence" that after installing them my RAM felt sick?

 

[johnb35]

Sorry about not replying back but never got a notice you replied. But after looking at the bluescreen log, it was definitely a memory issue.