tcp/ip settings

T

tricky07773

New Member
hello everybody,quick question,my internet has stopped working:confused: i have a dell dimension 3000,ive been told by bt that i need to contact dell becauase its an tcp/ip problem,they want to charge me 35 pounds to tell me how to sort it,plus the phone bill!!does anybody know how i could sort this or direct me to somebody or maybe a site that i can get the info from,any help would be appreciated,thanx
rick
 
can you post screenshots of your network properties pages? A tcp/ip problem is something that you would normally take up with your ISP not Dell support.
 
yea thats what i thought,how would dell be able to get to your computer,they dont do internet!my isp says it needs re configuring,could you tell me what mite have caused this so i can maybe follow it back?thanx
rick
 
Well, do you have a cable modem or a router? You have to give us more information than your internet isnt working.
 
Last edited:
ok,my isp is bt broadband with a voyager 220v router,i have the dell dimension3000 desktop as standard,after finding out there was no internet i checked all the lights on the router there were all fine including the dsl light,next day still the same but the all the lights except power were off and the telephone still worked which is also connected to through the router,i phoned bt explianing they took me through a process which then i got 2 a kinda test(cant remember what it was testing)anyway it faild the test so they told me to phone dell because it was an tcp/ip problem,so i called them,they said it was going to cost me £35 for them to tell me what to do,just thought id find out myself instead.now all the lights on the router are back on but still no internet,when i try conect it says contect network provider,im stuck coz id done that.ive also used the connection wizard again aswell but nothing,any ideas??any more details needed let me know thanx alo
ricky
 
Network connections

Go to the control panel click on network connections. Then right click on your dsl conection and check the properities make sure the tcp/ip is checked.
 
Any changes?

Did you make any changes to the other network connections? The local network connection must not be disconnected.
 
go to run in the start menu then type in "ipconfig /release" press enter, then after that's done type in "ipconfig /renew" then press enter again.
hope this helps.
 
You must log in or register to reply here.
Back
Top