Warranty Replacement (RMA) Service
To initiate the RMA process you must first fill out the following request form:
http://www.lexypacific.com/forms/rma.pdf
Then fax, email or mail the form with a proof of purchase to Lexy Pacific.
Lexy Pacific
Mail To: RMA Dept.
Lexy Pacific 611 Vaqueros Ave.
Sunnyvale CA. 94085
Tel: (408) 331-8818
Fax: (408) 331-8851
Email: [email protected]
Customer Service Hours: 9:00AM - 6:00PM (Pacific Time)
If you cannot find your proof to purchase please contact the company you purchased the product from.
You must then wait to receive an RMA number from us, which you will use to identify the product at the post office. Be aware that you will only have to pay for the shipping to get the package to us. Ship only the defective product. keep all accessories.
The turn-around time is 2-4 weeks from the date we receive the package. Please be aware that any physical damage or mishandling to the product will result in a voided warranty and the product will be shipped back to you without any repairs.