Troubleshooting Software ?

[bill of oz]

i am doing troubleshooting/service calls as a computer tech part time, i was wondering what you guys would suggest bringing to service calls with me in the way of software (preferably free),

as an example, if i go to a call where a pc fails to boot up, what would be a good troubleshooting program that i can put on a cd to at least boot the computer and go from there?

pc / windows only, no mac

 

[Agent Smith]

Look no further than UBCD4Win and Hiren’s BootCD.

http://www.ubcd4win.org/

http://www.hirensbootcd.org/download/

 

[bill of oz]

thanks for your reply,

i already have the Hirens,

i went to the linked you shared for the other one but cant seem to figure out how to download it?.....is it something you have to pay for?

 

[johnb35]

http://www.ubcd4win.org/downloads.htm

Just click on one of the mirrors on that page.

 

[bill of oz]

http://www.ubcd4win.org/downloads.htm

Just click on one of the mirrors on that page.

thanks.....does this cd work for any version of windows?

or do you need to create a disk for each version?

 

[voyagerfan99]

It's a bootable CD that has nothing to do with Windows.

 

[bill of oz]

It's a bootable CD that has nothing to do with Windows.

i realize that,

but will it repair problems with any windows OS?

 

[johnb35]

Yes, it works with all windows. These cd's have multiple programs on them. Some of them are diagnostics, some are just tools, antiviruses, etc..

 

[bill of oz]

thanks for the help,

im having a bit of trouble creating the CD, i have windows vista, i have watched the following video

http://www.youtube.com/watch?v=iJn8ntOEp-8

im getting stuck at 2:12 of that video where you need to select the source path, im not sure which file or folder to select? he is selecting a windows xp folder but i have vista and dont see any folder similar to that one




.

 

[Agent Smith]

You copy the contents of a Windows CD to your computer and point UBCD4Win to it.

 

[bill of oz]

You copy the contents of a Windows CD to your computer and point UBCD4Win to it.

thanks, i understand now.....but i dont have a windows install cd,

is there anywhere on the web where i can download and create one?

or can i create one using a computer that has windows on it?

does it have to be xp?

 

[Agent Smith]

I do believe it has to be a XP CD. I would check eBay for one. You don't need a product key.

Here's how to create a Win 7 recovery disk. http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html?ltr=S