two iexplore.exe processes

[Dbl_D718]

I noticed a while ago that whenever I have IE open, I have two iexplore.exe processes running. I finally googled it and found out it's probably a virus, so I'm seeking help because I'm not too virus-removing savvy. I read that for a lot of people, the processes come back even when IE isn't running, but that's not the case for me. I have two iexplore.exe processes, but only when I have an IE browser window open. I haven't noticed any problems with using the computer though, except that sometimes IE will stop responding and I have to end it with the task manager, which is how I noticed there was two processes running for it.

I ran Malwarebytes, SuperAnitSpyware, Avast, Spybot Search and Destroy, Windows Defender, and Hijack This and none of them seemed to find anything. I'm not sure what the next step is.

I have attached Malwarebytes and Hijack This logs if they're usefull. Thanks in advance.

 

[johnb35]

I have a feeling its because of these two items, which don't need to be there.

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

Please rerun hijackthis and place a check next to those items and click on fix checked at the bottom. Then post a fresh hijackthis log after you remove those 2 items.

Then let us know how things are.

 

[Dbl_D718]

Ok, I did what you said, and still have the two iexplore.exe processes when a browser window is open. Here is an update HJT log though. Thanks for helping

 

[johnb35]

Lets stop some more process from running at bootup. Click on start, click on run, type "msconfig" without the quotes and click on ok. click on the startup tab when the utility appears. Go through and uncheck the items that correspond with these entries.

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

After unchecking those entries click on ok, then click on apply and restart your computer.

Again post the results you get after removing those entries.

 

[Dbl_D718]

Ok that's done. Here's the new log. I actually now have three iexplore.exe processes sometimes just fyi.

 

[StrangleHold]

If this is IE8 there will be two iexplore.exe running, plus 1 for every tab.

 

[Stoic Sentinel]

If this is IE8 there will be two iexplore.exe running, plus 1 for every tab.

Same with Google Chrome I think, except for the initial 2 processes.

 

[Dbl_D718]

Thanks for the help. I think you're right, the more tabs I open, the more processes there are. It doesn't seem to be one process per tab though, more like one for every two tabs.