TordTorden
New Member
Hello! I have already asked for support from sapphire about this problem, but the replies are awfully slow, and I feel that they don't help THAT much. I will post what I have written to them so far, and hopefully some of you might be able to assist me!
And I have no more replies after this. Any ideas?
"I recently bought a new graphics card (Sapphire Radeon HD 7950 3GB GDDR5 OC with Boost VAPOR-X), to replace my old one (Sapphire Radeon HD 5670 512 MB GDDR5)which had become the bottleneck of my system, and I also got a new PSU while I was at it (Corsair CX 750M, 750W PSU). The card is simply a dream, to put it that way, and I LOVE it. It worked quite well for a good while, until I suddenly encountered a few major problems, causing several games to crash. They all crash a little differently, but they behave mostly the same when they do so. One of the first games to crash, was "Dear Esther". I started the game, and changed all graphics setting to max, and then I began playing it. Ten seconds in, the picture froze, and the audio began looping. After a while, it returned to normal, only to do the same merely 3-5 seconds later. I tried uninstalling the game, and even changing the graphics settings to something lower, and it didn't work either. Then "Leauge of Legends" crashed just after starting a match, with the same problem as in "Dear Esther" only that the audio kept playing instead of looping. The Elder Scrolls V: Skyrim has also been crashing now. It lets me play for about 30 seconds before crashing, and when it does so, the game completely shuts down, and I'm told that my drivers just stopped working. However, turning the graphics down to normal from ultra, and disabling the HD textures, removed this problem. Games that don't crash: Hawken (relatively graphics intensive on Ultra), Arma 3 Alpha (also relatively graphics intensive on Ultra), Minecraft, Scrolls and a few minor indie games. It seems rather random, as LoL isn't really a graphic intensive game, and it crashes, while Arma 3 doesn't, and it's much more graphics intensive. But Skyrim did work when I turned down a few things. Also, the crash is reproduceable. So far I have tried to update my drives, and underclocking the graphics card, but none of them have worked so far. I'm hoping that this is enough information, however if it isn't, please tell me, and I might be able to provide it"
"Dear Sir:
Please check below steps,
1. Clear your motherboard CMOS first and update your motherboard chipset driver and BIOS to the latest version. Please note this.
2. Make sure the Windows OS you are using was up to date with all patches released from Microsoft.
3. Remove all you previous card drivers (Nvidia or ATI drivers)
4. Install v13.6 beta driver
http://support.amd.com/us/kbarticles/Pages/AMDCatalyst13-6WINBetaDriver.aspx
5. update game patch as well."
"Allright, so this problem has now escalated a LOT, and I'm no longer able to get into anything, not even the BIOS... I cleared my CMOS by taking out the battery, and re-inserting it. No problems there, so I booted the computer with the default settings, and proceeded to updating my BIOS (before updating the motherboard chipset drivers). This went well, until I was asked to restart my system. I did so, and my computer shut down as normal, however, when it restarted, it instantly powered down, and then it would try to restart again, only to power down again. I removed the power cable, and waited a while, before putting it in again, and then I started. This time it worked, and I went into the BIOS and set all the settings to default. Then I rebooted, and started windows, and then it powered down again before I could reach the log-in screen. Then it tried to restart by itself again, only to power down again. I decided to clear the CMOS again, but that didn't help either. I also started the computer without the battery inserted in the mainboard, resulting in a bluescreen. When I booted after that, this message popped up: "BOOTMGR image is corrupt" After that I've had no luck... Any ideas how to solve this?"
"Dear Sir
So the issue happened on after motherboard bios flash and require to reboot ? As your descripe, could be two possible issue, 1: motherboard power phase fail 2: OS damage or harddriver.
Try test your card on other motherboard first, it quick way to identify your issue."
"After leaving the computer without power for a while, the "BOOTMGR image is corrupt"-problem disappeared. The motherboard seems allright, and it looks like there might be something wrong with either the OS or the harddrive. However the SSD that has my system is installed on haven't even been in use for a year... I have tried to put in a Windows 7 Home Premiu 64-bit disc and use it to repair the system, but without any luck. I have also performed a memory-test, and it said that there was something wrong with it (don't know if this is for my RAM or the HDD and the SSD). I am able to choose to start the system is "safe-mode" but when I do so, it start to load the files, and after a while it simply restarts itself. Tried to do the same with an old windows install on my HDD, and the same happened there. Does that mean that both my disks are corrupted, as I'm only able to boot the system from a disc?"
"Dear Sir:
Please check below steps,
1. Clear your motherboard CMOS first and update your motherboard chipset driver and BIOS to the latest version. Please note this.
2. Make sure the Windows OS you are using was up to date with all patches released from Microsoft.
3. Remove all you previous card drivers (Nvidia or ATI drivers)
4. Install v13.6 beta driver
http://support.amd.com/us/kbarticles/Pages/AMDCatalyst13-6WINBetaDriver.aspx
5. update game patch as well."
"Allright, so this problem has now escalated a LOT, and I'm no longer able to get into anything, not even the BIOS... I cleared my CMOS by taking out the battery, and re-inserting it. No problems there, so I booted the computer with the default settings, and proceeded to updating my BIOS (before updating the motherboard chipset drivers). This went well, until I was asked to restart my system. I did so, and my computer shut down as normal, however, when it restarted, it instantly powered down, and then it would try to restart again, only to power down again. I removed the power cable, and waited a while, before putting it in again, and then I started. This time it worked, and I went into the BIOS and set all the settings to default. Then I rebooted, and started windows, and then it powered down again before I could reach the log-in screen. Then it tried to restart by itself again, only to power down again. I decided to clear the CMOS again, but that didn't help either. I also started the computer without the battery inserted in the mainboard, resulting in a bluescreen. When I booted after that, this message popped up: "BOOTMGR image is corrupt" After that I've had no luck... Any ideas how to solve this?"
"Dear Sir
So the issue happened on after motherboard bios flash and require to reboot ? As your descripe, could be two possible issue, 1: motherboard power phase fail 2: OS damage or harddriver.
Try test your card on other motherboard first, it quick way to identify your issue."
"After leaving the computer without power for a while, the "BOOTMGR image is corrupt"-problem disappeared. The motherboard seems allright, and it looks like there might be something wrong with either the OS or the harddrive. However the SSD that has my system is installed on haven't even been in use for a year... I have tried to put in a Windows 7 Home Premiu 64-bit disc and use it to repair the system, but without any luck. I have also performed a memory-test, and it said that there was something wrong with it (don't know if this is for my RAM or the HDD and the SSD). I am able to choose to start the system is "safe-mode" but when I do so, it start to load the files, and after a while it simply restarts itself. Tried to do the same with an old windows install on my HDD, and the same happened there. Does that mean that both my disks are corrupted, as I'm only able to boot the system from a disc?"
And I have no more replies after this. Any ideas?
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