Usb external hard drive disk with extension cable

[jerry222]

Hi guys, how is it going?

I hope you have time to take a look at my problem, please

I own an usb external hard drive disk, which supports usb 3.0, from toshiba. The original cable is very short so I bought an usb extension cable. I connected it to the external hdd but it doesnt work, i can only hear a sound similar to "tik tik" or "click click" coming from the hdd and nothing shows on my computer. I tried the cable with an usb pen drive (usb 2.0) and it works, so i dont think the problem is the extension cable. both hdd and the extension cable support usb 3.0 .
do you know how I can solve this problem?

Thanks

Regards

Jerry

 

[johnb35]

If it works with the supplied cable but not the extension cable then something is wrong with the extension cable. Does the external have its own power supply?

 

[Agent Smith]

Sounds like the extension cable isn't supplying enough amps for some reason.