Calibretto
VIP Member
Read this. It's a story about my problems with Verizon. It's fairly entertaining.
So a couple months ago I install my brand spankin’ new Verizon DSL that can be done in “three easy steps!” Once I got it installed, I was able to open up Internet Explorer and have the internet right in front of me in less than five seconds. I then went to download MSN so I could have e-mail and such.
Now a few months have passed and I’m getting sick of MSN. Its load time is slower than a car without wheels and when I click on an e-mail, the CPU usage jumps to 1,000%. So as easy as it is, I uninstall it. I then come to find that when MSN is uninstalled, my internet doesn’t work. So I do what I’ve done a lot of times in the past. I reinstall Verizon. It worked until I restarted my computer. Now instead of reading “connected” on my Local Area Connection, it says “Acquiring network address.” I went into the DOS command screen and typed in ‘ipconfig’. “Oh no” I say. My IP address is 0.0.0.0, my subnet mask is also 0.0.0.0, and the default gateway shows nothing at all. I then try again to reinstall Verizon but when it was testing my configuration, it would always freeze up on that screen. I then thought up another idea. I went into where you can configure your IP address numbers and changed the 0.0.0.0 to the IP address I had before all of this havoc happened which was 192.168.2.1. Well…..At least I got rid of the acquiring network address thing. It said “connected” now but I still couldn’t access the internet. I switched back to “automatically configure IP address” and it went back to 0.0.0.0.
My friend did some research on this problem and found out that when you uninstall MSN, you have to create a new network profile or something like that. I had no clue what that was so I’ve been asking around on the forums but no one has replied yet. My only hope now is to call tech support. I hate to do it but it’s my only hope and maybe they could actually fix it.
So after about 15 minutes on the line with them, they’re telling me I need a new network adaptor. I don’t know about you but I think my network adaptor is working just fine. So I decided to call them again and see if another agent gives me the same story as the last agent. The second agent just happened to be a caller’s worst nightmare. He was Arabic! I happened to survive through the call and he told me the exact same thing the last agent said. I need a new network adaptor. So I bought a new one just to prove to them that it wasn’t my network adaptor causing the problem. I installed the new adaptor and the drivers as well, and whaddya know…..I’m still having the same exact problem. So I called them yet again and told them that it’s still not working. They took me through the same old troubleshooting steps and they’re still saying the exact same thing! They said that the modem and Ethernet card are not communicating with each other and that there is a problem with the Ethernet card. How can there be a problem with the Ethernet card when it’s brand new and I’m having the same problem with my integrated LAN? They told me they couldn’t help and that I should call HP right away to tell them about my so called “problem” with my computer. I don’t about you but after experimenting, there is nothing wrong with my integrated LAN on my motherboard. So calling HP would just be another waste of my time. So I called Verizon back and immediately requested a new DSL modem. They were more than happy to replace it. So I got it and started right away hooking it up. After everything was plugged in, I was still having the same problem. Surprise surprise. So I called them back and updated them on my problem. They are now saying I need a new motherboard! How much money do I have to spend to prove to them that none of this is causing my problem! I keep telling Verizon over and over again that it can’t be any of this that is causing my problem but they keep sticking to their story instead. My next step would be reinstalling my OS to see if that would work. After about an hour of OS reinstallation, my internet connection is now working again.
After all this I say "ugh! I hate Verizon with a passion!"
So a couple months ago I install my brand spankin’ new Verizon DSL that can be done in “three easy steps!” Once I got it installed, I was able to open up Internet Explorer and have the internet right in front of me in less than five seconds. I then went to download MSN so I could have e-mail and such.
Now a few months have passed and I’m getting sick of MSN. Its load time is slower than a car without wheels and when I click on an e-mail, the CPU usage jumps to 1,000%. So as easy as it is, I uninstall it. I then come to find that when MSN is uninstalled, my internet doesn’t work. So I do what I’ve done a lot of times in the past. I reinstall Verizon. It worked until I restarted my computer. Now instead of reading “connected” on my Local Area Connection, it says “Acquiring network address.” I went into the DOS command screen and typed in ‘ipconfig’. “Oh no” I say. My IP address is 0.0.0.0, my subnet mask is also 0.0.0.0, and the default gateway shows nothing at all. I then try again to reinstall Verizon but when it was testing my configuration, it would always freeze up on that screen. I then thought up another idea. I went into where you can configure your IP address numbers and changed the 0.0.0.0 to the IP address I had before all of this havoc happened which was 192.168.2.1. Well…..At least I got rid of the acquiring network address thing. It said “connected” now but I still couldn’t access the internet. I switched back to “automatically configure IP address” and it went back to 0.0.0.0.
My friend did some research on this problem and found out that when you uninstall MSN, you have to create a new network profile or something like that. I had no clue what that was so I’ve been asking around on the forums but no one has replied yet. My only hope now is to call tech support. I hate to do it but it’s my only hope and maybe they could actually fix it.
So after about 15 minutes on the line with them, they’re telling me I need a new network adaptor. I don’t know about you but I think my network adaptor is working just fine. So I decided to call them again and see if another agent gives me the same story as the last agent. The second agent just happened to be a caller’s worst nightmare. He was Arabic! I happened to survive through the call and he told me the exact same thing the last agent said. I need a new network adaptor. So I bought a new one just to prove to them that it wasn’t my network adaptor causing the problem. I installed the new adaptor and the drivers as well, and whaddya know…..I’m still having the same exact problem. So I called them yet again and told them that it’s still not working. They took me through the same old troubleshooting steps and they’re still saying the exact same thing! They said that the modem and Ethernet card are not communicating with each other and that there is a problem with the Ethernet card. How can there be a problem with the Ethernet card when it’s brand new and I’m having the same problem with my integrated LAN? They told me they couldn’t help and that I should call HP right away to tell them about my so called “problem” with my computer. I don’t about you but after experimenting, there is nothing wrong with my integrated LAN on my motherboard. So calling HP would just be another waste of my time. So I called Verizon back and immediately requested a new DSL modem. They were more than happy to replace it. So I got it and started right away hooking it up. After everything was plugged in, I was still having the same problem. Surprise surprise. So I called them back and updated them on my problem. They are now saying I need a new motherboard! How much money do I have to spend to prove to them that none of this is causing my problem! I keep telling Verizon over and over again that it can’t be any of this that is causing my problem but they keep sticking to their story instead. My next step would be reinstalling my OS to see if that would work. After about an hour of OS reinstallation, my internet connection is now working again.
After all this I say "ugh! I hate Verizon with a passion!"
