OK, your computer seems to be infected...
STEP 1.
Download
Malwarebytes' Anti-Malware (aka MBAM):
http://www.malwarebytes.org/mbam.php to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)
* Double-click
mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware and
Launch Malwarebytes' Anti-Malware, then click
Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select
Perform Quick Scan, then click
Scan.
* When the scan is complete, click OK, then
Show Results to view the results.
* Be sure that everything is checked, and click
Remove Selected.
* When completed, a log will open in Notepad.
*
Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\
log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\
log-date.txt
STEP 2.
Please download
GMER from one of the following locations and save it to your desktop:
- Main Mirror
This version will download a randomly named file (Recommended)
- Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
- Disconnect from the Internet and close all running programs.
- Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
- Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
- Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
- GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
- If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
- Now click the Scan button. If you see a rootkit warning window, click OK.
- When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
- Click the Copy button and paste the results into your next reply.
- Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.
STEP 3.
Download
MBRCheck to your desktop
Double click
MBRCheck.exe to run (Vista and Windows 7 users, right click and select
Run as Administrator).
It will show a black screen with some data on it.
A report called
MBRcheckxxxx.txt will be on your desktop
Open this report and post its content in your next reply.
STEP 4.
Please, download
DDS from one of the 2 mirrors and save it to your
desktop.
Mirror 1
Mirror 2
* Disable any script blocking protection (if present)
* Double click the
dds icon to run the tool.
* When done, DDS will open two logs:
1.
DDS.txt
2.
Attach.txt
* Save both reports to your desktop by clicking
File>Save As in each log.
Include the contents of both logs in your new topic.
The scan will instruct you to post Attach.txt as an attachment. No need for that though ..... just post it's contents as you would any other log.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
My bed time is coming, so I'll check on you tomorrow
