Video turns black on playback

[ctimes]

Hi Everyone,

My video played in firefox turns black. Originally, I got error messages that said something was not working right, with my display adapter.

Does anybody know how I can fix this issue?

Thanks, Larry

Lenovo ThinkPad
4 Gb RAM
Windows 7

 

[johnb35]

Update the video driver. Go into device manager, expand display adapter section and tell me what it lists there.

 

[ctimes]

Thank you John.

I tried updating the display adapter many times, to no avail.

ATI Mobility Radion HD 4200

But I looked into the system, and found that this second hand laptop is older than I thought, 2009. And it still needs to upgrade to SP1

Should I upgrade?

Might upgrading help my display adapter?

 

[johnb35]

Here is the latest driver for that. Its still dated 2013 but it is the latest.

https://www2.ati.com/drivers/legacy/13-9-legacy_vista_win7_64_dd_ccc_whql.exe

.

You might want to download and run Ccleaner to clean out your system. What browser are you using? Also download and run Malwarebytes to scan for malware.

 

[ctimes]

i followed the link, had to search for my driver, download and installed

ATI mobility radeon HD 4200

but my online streaming videos still go from working to black, and once they are black, the only fix is a computer restart

 

[ctimes]

ok. fixed.

I had downloaded Avast a few days ago.

So today, I uninstalled Avast, and now streaming videos work fine again.

I know I should download and run malwarebytes and Ccleaner. Will do that soon.

Also I will need a different firewall and antivirus program.

Thanks very much John.

 

[ctimes]

is Malwarebytes the same as an antivirus scanner like Avast or AVG?

 

[johnb35]

It's a free on demand scanner.

 

[ctimes]

is hijackThis still relevant?

 

[johnb35]

No, OTL is the replacement for it. Hijack this doesn't show near enough information.