Blue Screen Of Death
There is one thing I neglected to mention. From time to time the computer displays the Blue Screen Of Death. This occurred several times during the cleaning of the computer. It also occurred after your last post. I have not detected a pattern in when this occurs but I had been using headphones before one incident. However, I had stopped using the headphones before it occurred. Is this Windows doing what it does or does it suggest that a virus is still in the system?
Here are some details about the screen. The screen says a problem has been detected and windows has been shut down to prevent damage to the computer. There is no way to copy and paste this page. The following line appears:
IROL_NOT_LESS_OR_EQUAL
Three paragraphs of suggestions follow. I don`t see how I can use this information. I have removed most of the antimalware programs I had installed earlier. I could remove more but would not know what to remove or if it helped. The following Technical information appears:
*** STOP: 0x0000000A (0xE56C6936, 0x00000002, 0x00000000, 0x804E3120)
Then there is a dump of physical memory and a suggestion I contact technical support for assistance.
When this screen appears the buttons don`t work to restart the computer. The only option I have found is to unplug the laptop and let the battery go down. After this it restarts without any sign that anything is different.
I plan to obtain a recovery CD from Dell as I think this will be needed in any case.