Virus problems

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clinty92

New Member
Okay firstly I would like to say hello.. I'm new to this forum seeking help for this disappointing problem I'm having. Well it starts out like this I have some sort of malware on my external and I'm not sure how to go about getting it off or cleaning it without losing any of my files or infecting my pcs. Is there anyway I can take the files off and erase the drive of viruses? I'm not entirely sure how it got there, but its there and anything it connects to it trys to infect...

Please give me some advise anything is useful.. thanks
 
Please download and run malwarebytes full scan on the drive. When you do the full scan, you can actually select what drives it scans, just make sure you select your external and then post the log that it displays at the end. Then we can make sure your regular hard drive isn't infected as well.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
You want me to scan my primary drive and my external with malwarebytes? Sorry Im misunderstanding the part when you say

Please download and run malwarebytes full scan on the drive. When you do the full scan, you can actually select what drives it scans, just make sure you select your external and then post the log that it displays at the end. "Then we can make sure your regular hard drive isn't infected as well."
 
By performing the full scan and following the rest of the procedure, we can make sure your primary hard drive isn't infected. Select full scan on the menu and then press the scan button, this will bring up a list of drives that windows detects. Just make sure select your primary and external drive to make sure they get scanned.
 
Okay so I did understand what you meant and I did that now Im a bit scared to remove this file with malwarebytes. Its says it has malware.packer.GenX F:\Recycler\E621CA05.EXE, now I had removed this thing earlier but ended up puting it back cause it rendered my external useless as in nothing was accessable. The external kept its volume but it said invalid location for every folder when trying to open it. I don't want to delete it then ending up not being able to touch anything in the hard drive
 
That is malware and is located in the recycle bin on your external. It's a malware downloader and needs to be deleted.
 
But if I delete this the whole thread would be pointless unless I'm over looking something because if I delete that my external and files are just better off deleted and reformatted.
 
This file is in the recylce bin and shouldn't stop you from accessing your files after you delete it. You may want to perform an online scan using eset to if anything is getting missed.

Please download and run the ESET Online Scanner
Disable any antivirus/security programs.
IMPORTANT! UN-check Remove found threats
Accept any security warnings from your browser.
Check Scan archives
Click Start
ESET will then download updates, install and then start scanning your system.
When the scan is done, push list of found threats
Click on Export to text file , and save the file to your desktop using a file name, such as ESETlog. Include the contents of this report in your next reply.
If no threats are found then it won't produce a log.
 
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