Virus that refuses to be killed.

NLAlston

NLAlston

Member
A few weeks back I had to format my computer because of not knowing how to defeat a negative condition with it, any other way. But, now I am experiencing issues (although, this time, somewhat different) with it again. Every single time that I boot up my PC I receive an AVG virus warning. I will have AVG remove it but, there have also been a couple of times, where AVG, initially stated that the virus could NOT be removed - yet, turn around, just shortly afterwards, and remove it anyway.

What might be going on with my PC?
 
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This is simple. It's a temp file. Download and run TFC (Temp File Cleaner). I can't give you exact link to download since I'm on my phone but Google search "tfc bleeping computer" to get the download link.

Also run the programs in the sticky thread in the top of the security section.
 
Ccleaner will not delete the temp files in that directory that is being displayed. You would be surprised how much more is deleted by using TFC then Ccleaner.

Test for yourself. Run Ccleaner and then run TFC and see how much more is deleted.
 
I apologize for taking so long in getting back to you all. So many needs - requiring my attention and time - has been keeping me quite busy. It was just now that I got a moment to check into the feedback, and suggestions offered.

The TFC program was downloaded and put into action, just a moment ago. It went through the process, and methinks that all should be fine - regarding what I was dealing with. I can't believe that this tiny utility (also being FREE) is as capable as it seems to be.

I thank you all, very much, for stepping to my aid.
 
I would download and run the following programs as well.

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

So in your original thread asking for help, please give us a short description of what the problem is and then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
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