Vista Blue Screen Mid way through SP2 install

B

boulder38

New Member
Hi Guys,

I have a customers laptop which im running through a clean-up, Malware, updating, crapware etc.

He was getting popups and had rogue antivirus on there, Antivir solution Pro (he had told me he had paid fo this as well!!!) which i have removed using Malware-bytes and some 900 files later it is clean!

Running through windows update it had a few updates there which it did no problem.

Downloading and installing SP2 yesterday which downloaded fine, restarted it and done the first 2 stages before going to the restart.
Now here is where i turned it off, not while it was doing stuff, it was on the boot-up screen where i turned it off and then restarted it this morning.

Ive done this before with updates and its not caused a problem and dont see why it should or if it has.

Now on start-up the vista loading logo comes up for about 1-2 secs and then it blue screens with the error code 0x0000007e (0xc0000005 0x00000400 0x805998cc 0x805995c8)

Ive ran the vista repair from the CD and it said it had picked up problems and done automatic repairs but to no avail and ive also ran chkdsk /r twice which said it found problems and fixed them but again to no avail.

Can anyone help??

Thanks
Luke
 
Well ive tried the RAM seperately and tried a completely different stick in it and hasnt made any difference. Still worth running Memory test?

Im thinking its more software than hardware......
 
Ok try this as i had a problem with a vista machine not booting a month or two ago.

Boot from the windows vista disc once in there select "repair your computer" a screen with all different options will show up click on "command prompt" then once into cmd type in "bootrec.exe" this will fix all boot record errors and should allow you to boot into vista once again.
 
just a bit more playing around with it and after the windows disk does its loadup thing and searching for problems it creates a log of the things its ran through, having a quick look on this log everything appears as completed succesfully error code 0x0 but in a couple of places it says that "A patch is preventing the system from starting"

Any clues to whats wrong?

Theres no other info attached to it tho
 
Was this the original version of Vista without SP1 applied to it? If so, I believe you have to install SP1 before you can install SP2.
 
From what i remember its ran through the updates including service pack 1, any way to undo wats happened? theres no system restore points as it wasnt turned on :confused::mad::confused:
 
It just sounds like a fresh install of vista needs to be done. Or, it's not totally clean of malware and that is why you are having problems updating to SP2.
 
Im running through chkdsk on my computer at the moment and will run a couple of scans through (malware and virus check) and see if anything comes up, any other suggestions to run through?
 
Since I'm not sure what you have used do this procedure.


Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware


Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
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