what to do? (AVG)

Justin

Justin

VIP Member
i got a threat alert 2 days ago and it happens everytime a boot my computer. (Trojan Horse). now they're in the virus vault. how do i get rid of them? what other software can i use to get rid of them?
 
I use AVG, not at home at the moment though, but surely there is an empty virus vault button, you dont have to worry about the viruses once they are in there, they are disabled in the vault.
 
I am going to hazard a guess that you have System Restore feature turned on. If you do not, then disregard this information...

I learned the other day that if you use the System Restore and if a virus/malware infection gets caught in one of your restore points, that scanners will continue to detect and issue alerts on that infection, even if you clean the infection from your file system. This will continue until the restore point that holds the infection is cycled out and written over.

I believe the only way to fix this is to clean out your Restore Points.

To delete older restore points, but leave the system restore turned on: Right Click the Drive in question and choose Properties -> Disk Cleanup -> More Options -> System Restore -> Cleanup. This process may take a little while so be patient.
 
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Now, I've found something that goes against what I just said:

There are some problems associated with System Restore when it comes to viruses. When restore points are created they are stored in a directory that is accessible only to the System account and not to a user. This keeps the restore points safe from misuse and tampering. Unfortunately this also means that any virus scan software you may have installed can not scan the files located there as well. This causes a problem if a file that is infected with a virus gets backed up into a restore point because now the anti-virus software can not clean it. Now if you ever restore from a restore point, that file that is infected will be introduced back into your system.

With this in mind, if you find that you are infected with a virus, hijacker, or spyware and want to make sure you do not get reinfected if you restore a restore point, you should turn System Restore off and then back on again to clear all the restore points. This will guarantee that their are no infected files that could be restored.
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But, regardless of that, we had a machine come into the store last week that was continuously alerting for the same virus even though the virus had been cleaned from the main file system. Our technician cleaned out the System Restore backups, and the problem went away.

So, if anyone has anymore information about this, please share insights.
 
jnskyliner34 said:
i got a threat alert 2 days ago and it happens everytime a boot my computer. (Trojan Horse). now they're in the virus vault. how do i get rid of them? what other software can i use to get rid of them?
Click to expand...

To clean your virus vault, open your AVG control center (right click your AVG icon on your taskbar).

Under the "component" list, right click virus vault and choose "empty vault."

All that does is empty your vault. Do a complete system scan. If AVG gets something, you can choose "clean infection" instead of "move to virus vault" and it will delete instead of moving to the vault.

If you're getting a threat alert every time you boot, you might need a little more than AVG. Trend Micro has a free online virus/spyware scan that is pretty good. You can find it here: http://housecall.trendmicro.com/

Give that a try and see what happens. If you still get the alert, reply and we'll go from there.

Good luck!
 
profundus said:
To clean your virus vault, open your AVG control center (right click your AVG icon on your taskbar).

Under the "component" list, right click virus vault and choose "empty vault."

All that does is empty your vault. Do a complete system scan. If AVG gets something, you can choose "clean infection" instead of "move to virus vault" and it will delete instead of moving to the vault.

If you're getting a threat alert every time you boot, you might need a little more than AVG. Trend Micro has a free online virus/spyware scan that is pretty good. You can find it here: http://housecall.trendmicro.com/

Give that a try and see what happens. If you still get the alert, reply and we'll go from there.

Good luck!
Click to expand...

I emptied the vault a lot of times but it still comes back everytime i boot. So know i just leave it in the vault.
 
munkyeetr said:
So, if anyone has anymore information about this, please share insights.
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I think your first suggestion just deletes all restore points bar the last few, how many depends on your system and how much space you've allocated for system restore. The only sure way is, as you said, to turn system restore off, that deletes all restore points from the system. Not recommended if you have any problems, tho, a bad restore point is better than nothing at all.
 
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