Why is my sound not working?

I bought this laptop about 6 months ago. Haven't really used it that much. But I think I remember sound working at some point...

Here is a Print Screen of my device manager. Videos also have some trouble playing, but they usually are able to play after a while. The trouble is with file videos and also videos embedded in web pages.

When opening files, the video usually doesn't play unless I open it in VLC Media Player. And even then, it's 50/50.

I just ran Avast and Malwarebytes and it found nothing. Where should I start looking to solve/diagnose this problem? On device manager, which one is my sound card? They all say they're working properly when I click on it.


  • devicemgr.jpg
    114.7 KB · Views: 3


Staff member
Most likely its the realtek one. The AMD one is most likely the hdmi audio. Couldn't tell you why its not working all the time. Could be driver related.