Wi-fi keeps going offline, please help

T

tezebe

New Member
Hi, I have a problem with my internet connection and I need help. Not sure if I'm posting in the right place, so forgive me if I'm not.

Me and my neighbour use the same internet connection, through a router. We did this for a few months and never had problems. Recently I got a new laptop and from day 1 that I started using the new laptop, we started having problems with the internet connection. Bandwidth is theoretically great - 50 Mbps, but wi-fi goes offline as often as every 5-10 minutes. I'm not computer-savy at all, but from past experiences I think it might be because of an ip conflict? I never get any errors or specific indications, the internet simply stops working, I have to disconnect and reconnect and then it works for a while until it breaks again.

Can anyone please help? Thanks!
 
Stop using the laptop for a while and use another PC. See if the problem continues. If it does, then it's a bad router. If it doesn't continue, I'd update your wireless drivers on your laptop.
 
If it was an IP conflict windows would come up with a message saying there was an IP conflict. Make sure all devices are set to obtain IP automatically and not set manually. My guess is the router, what brand and model is it?
 
Also, with the new laptop I also started using Windows 8.1 for the first time (before I had Win 7). I keep seeing similar problems showing up to people with Win 8.1, but I can't find a solution. Do you think maybe Windows 8.1 is the cause?
 
When you say that the internet suddenly stops working, do you mean that it says "Limited Connectivity" for the said Wifi network? I would say that there could be interference. If the router's position has been changed, you could be experiencing drop in connectivity due to interference. Or, maybe it's been moved close to something like a cordless phone transmitting on the same channel?
 
Yes, it says Limited Connectivity, and goes back to normal if I disconnect and reconnect. The router is held in one place I think, so it can't be moved. The only thing that is somehow tied to the problem is the fact that I got a new laptop. Because the connectivity issues have started right after I started using the new laptop. But my neighbour experiences the same problem, so it can't just be from my computer... I also tried updating my wi-fi driver today and that didn't do anything..
 
Sometimes when more than one device is attached to some routers, they tend to disconnect. This basically means its a bad router. I would try using a different router.
 
Here's what I got when I troubleshot the issue earlier.

DNJ2VSG.jpg
 
If you aren't sure on how to do this, you might want to find someone that knows how to do it.

See if there is a firmware update for the router and update it if there is. If not, try a different router.
 
Hi again,

Lets try a few things first, before we confirm that it's a problem with the router.
  • Save all your work before you do the following steps as it will restart your computer.
  • Open up the Network connections dialog and locate your network (where it says Limited Access), right click on it and select "Forget this Network".
  • Open an Notepad and copy paste the following code into it:

    Code: 
    ipconfig /flushdns
netsh interface ip reset
echo ipconfig ^> %%cd%%\result.txt > %cd%\second.bat
echo ping 192.168.1.1 ^>^> %%cd%%\result.txt >> %cd%\second.bat
echo notepad result.txt >> %cd%\second.bat
shutdown /r /t 10

    Save the file as "tezebe.bat" (with All files selected under "Save as type" in Notepad) on your Desktop.
  • Right click tezebe.bat and click Run as Administrator.
    Your computer will automatically restart when the script has run successfully.
  • The above will also create a file called second.bat on your Desktop. Upon restart, reconnect to your Wifi network and then wait 10 minutes before double clicking second.bat.
    This will generate a new file called result.txt and open it for you. Copy paste the contents of result.txt here.

All this does is reset your connection to the router, then create a report of your IP details after the reset, along with basic router connectivity test.

:good: cheers

piggyback
 
I followed your instructions, but there is no second.bat after restarting. Everything went as you said, but I can see no file called "second.bat"


piggyback said:
Hi again,

Lets try a few things first, before we confirm that it's a problem with the router.
  • Save all your work before you do the following steps as it will restart your computer.
  • Open up the Network connections dialog and locate your network (where it says Limited Access), right click on it and select "Forget this Network".
  • Open an Notepad and copy paste the following code into it:

    Code: 
    ipconfig /flushdns
netsh interface ip reset
echo ipconfig ^> %%cd%%\result.txt > %cd%\second.bat
echo ping 192.168.1.1 ^>^> %%cd%%\result.txt >> %cd%\second.bat
echo notepad result.txt >> %cd%\second.bat
shutdown /r /t 10

    Save the file as "tezebe.bat" (with All files selected under "Save as type" in Notepad) on your Desktop.
  • Right click tezebe.bat and click Run as Administrator.
    Your computer will automatically restart when the script has run successfully.
  • The above will also create a file called second.bat on your Desktop. Upon restart, reconnect to your Wifi network and then wait 10 minutes before double clicking second.bat.
    This will generate a new file called result.txt and open it for you. Copy paste the contents of result.txt here.

All this does is reset your connection to the router, then create a report of your IP details after the reset, along with basic router connectivity test.

:good: cheers

piggyback
Click to expand...
 
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