So Win 10 can't find user profile or something along those lines so did a google search and it said to log out and log back in again. I did this 4 or 5 times and even restarted the computer about 3 times. It still doesn’t work so now it said to backup all her files and delete her account. OK so I did that, but now it will only accept her email address as profile name. What the hell is that all about and is that legit? I’ve never heard of that before and thought it was weird that it accepted her password each time, but can’t find her files. Did something change recently because it didn’t do that a couple of months ago when I created an account for my grandson? My other question which I probably should have asked before backing up her files is will it be OK to just move everything from the backup directly into her user account through Explorer?