Windows 7 Audio device driver lost/went missing

Discussion in 'Sound Cards and Speakers' started by DarnellJ, Feb 7, 2017.

  1. DarnellJ

    DarnellJ New Member

    Messages:
    9
    So this morning I turned on my computer, and I checked that there was no sound to my headphones. I checked the device drivers in the bottom right corner of my computer, near the time.

    I see only: "Speakers... AnvSoft Virtual Sound Device". Usually I see three or more devices there. I always see "Speakers... High Definition Audio Device" or something that's related to Realtek as my default device. But this morning, I saw nothing but the AnvSoft one, and there is no sound in my headphones, and I know that my headphones are not the problem because when I plugged it into my phone, it works fine.

    This also applies to my microphone devices. Only the AnvSoft one.

    I tried installing Realtek audio drivers, but it's not working.

    Here are the SS's:

    [​IMG]
     
  2. _Pete_

    _Pete_ Member

    Messages:
    131
    What computer is it. If it's a laptop what make and model.

    Do this:-
    1. Press Win+R (Windows logo [​IMG] key and R key) at the same time. A Run dialog will appear.

    2. Type devmgmt.msc in the run box and click OK button.

    Double click "Sound video and game controllers. What is it saying there about sound drivers, if any. Are there any red crosses or yellow triangles against any of the entries?
     
  3. DarnellJ

    DarnellJ New Member

    Messages:
    9
    Only the "AnvSoft" one is showing up, no Realtek
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,069
    Are there any entries in device manager that have yellow question marks/exclamation points next to them or any unknown devices? Also, go into the bios and verify that integrated audio is enabled. The onboard sound may have died. Have you tried rebooting pc?
     
  5. DarnellJ

    DarnellJ New Member

    Messages:
    9
    Wait, I'll check BIOS.
     
  6. DarnellJ

    DarnellJ New Member

    Messages:
    9
    Nothing. It's all enabled
     
  7. DarnellJ

    DarnellJ New Member

    Messages:
    9
    When I install the Realtek driver, after restarting, there is no sound still
     
  8. DarnellJ

    DarnellJ New Member

    Messages:
    9
    And also, there is still no Realtek driver and option in the sound settings
     
  9. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,069
    Then it sounds like the onboard sound is shot. Can you post a picture of the device manager? What motherboard do you have? Looks like you'll have to buy a sound card.
     
  10. DarnellJ

    DarnellJ New Member

    Messages:
    9
    I've successfully installed the driver, and it has a yellow warning sign beside the Realtek one. No more AnvSoft software whatsoever, my dad reformatted the computer.
     
  11. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,069
    What does the warning say? Are you sure it's actually a Realtek device? What motherboard do you have?
     
  12. DarnellJ

    DarnellJ New Member

    Messages:
    9
    Code 10, cannot start the device. It is, I downloaded it thru Device Manager. I have a Gigabyte GA-M68M-S2P

    Maybe it's not supported by my motherboard, I downloaded a realtek audio driver specifically for my motherboard.

    Still not working smh
     
    Last edited by a moderator: Feb 8, 2017
  13. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,069
    What OS do you have? If XP you have to download and install the UAA driver first before installing the sound driver.
     
  14. DarnellJ

    DarnellJ New Member

    Messages:
    9
    Windows 7
    I installed a sound card but device manager cannot detect it and it says "Device driver was not successfully installed"
     
  15. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,069
    Disable onboard sound and try again. It has to detect it in order for it to say device driver not successfully installed. What sound card did you get? Is it inserted fully into the slot?
     

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