Windows 7 install problem

C

copiman

Member
I had to wipe the hard drive using another PC. I am trying to load windows 7. After selecting install, within a few seconds, I get this message.

" A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert now"

I am a little confused here. If a driver for the DVD drive is missing, how did I get this far in the install process? Are they talking about a driver installed on the mobo or the DVD drive? Not sure what or how to do a solution.
 
What motherboard do you have? Most likely you are running in ahci/raid mode and you have the dvd drive hooked up those ports. On some motherboards you can designate the last 2 ports to run in IDE mode.
 
The mother board is a 4006194R- Intel (Schroeder Town) G33 Motherboard.

The DVD interface is IDE/ATAPI. I only see one place that it can connect to the mobo.

Whats confusing me is that when I boot from the dvd it goes through all the processes up to the prompt of install now. I assume this tells me that my dvd is working, right?
 
So this is a gateway pc? Try this. Go into the bios and try choosing setting the board back to default settings.

The only other think of is... Is this dvd scratched at all? Is this a burned copy of an install disk? Are they gateway recovery cd's?
 
Yes, its a Gateway. Dvd is not scratched and is not a burned copy. And there are no recovery cd.

Will try the bios thing. Never done this before, but will look into it this evening after class.

I have a thought (look out). What if I have a PC that the hard drive was removed and given to me. Could I take the hard drive from the gateway, which has been formatted, and put it in the PC and load 7 on it? If so this may give me some insight?? Not sure. Then if that worked, I could format the drive again and put it back in the gateway and go from there. If this is far fetched, please say so, for I am still learning.

Thanks for taking your time with me on this. Maybe some day I will be on the helping end.
 
Did the bois back to default. No change. If I were to go buy a cd/dvd drive and install it, do you think that would help? I heard that they are plug and play, which to me means install it and turn it on, nothing more.
 
Yeah, DVD drives are plug and play. This issue you are having could also be memory related. Have you tried testing your memory with memtest?
 
You can test the memory without the OS by burning MemTest on to a CD. Better still, the Windows DVD has a memory testing function that is on it and is accessible without a OS installed (on start up).

If you have another computer, I would simply use the USB install tool and follow its prompts to prepare a bootable install USB with windows on it. That bypasses the need for fixing what may just be a glitch.

You can find the Microsoft USB Tool here, MemTest here and instructions on using Windows Memory Testing here.
 
No boot. Could not get into safe mode (constant beep).
Used startup repair and returned this; System volume on disk is corrupt. Repair action-File system repair(chkdsk).
Used Ultimate boot cd and then got into safemode.
Ran Malewarebytes and found PUM.Hijack.startmenu.
Ran spybot and found adware.
Ran error check-stops at Loaded: \windows\system32\drivers\crcdisk.sys
Ran Vista recovery from Neosmart. Now it tries to boot and just stays in a loop.
Ran chkdsk /r using Neosmart cd and found no problem

Still could not get it to boot in regular mode. This is where I was instructed to wipe the hard drive and reload OS. Did not have any cds for this PC, so I decided to load 7. It gets to where I can select install now and then diplays a cd/dvd driver is missing, insert cd if I have it.

Hope this makes since. I ordered a cd/dvd drive from Newegg. it will be here next week. I think I did the memory test from the Neosmart cd, but will do it again to be sure.
 
A continuous beep indicates either a short, or a power issue. Please ensure you have correctly plugged in the CPU power cable to the motherboard and everything else is seated correctly.

Did you take apart the machine?
 
Well sports fans, its official. The CD/DVD drive was bad. I installed the new CD/DVD drive (SATA), loaded windows 7 just fine. Learned a lot on this one. Thanks everyone for your help.
 
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