Windows 7 locking up

Discussion in 'Operating Systems' started by elmer91, Apr 17, 2012.

  1. elmer91

    elmer91 Member

    Messages:
    372
    to start out, my laptop is an Asus A53E-TS52 running windows 7 home premium 64 bit. Last week i updated everything (any windows updates, driver updates that Asus LiveUpdate, etc). ever since i updated, i havent been able to :
    -view pictures using windows picture viewer (it makes it through a few and then says "COM surrogate has stopped working").
    -attach files (when the box pops up the whole computer locks up) this happens in chrome. i havent tried another browser yet.
    -windows taskbar will randomly lock up and wont restart (i have to hold down the power button to restart everything)

    i have no idea what the deal is, but it is getting worse. i keep trying to run Avast, but i can never complete it because something locks up before it can finish. any help is very much appreciated.
     
  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,246
    Do a system restore back to a day prior to doing the updates and see if it works correctly.
     
  3. elmer91

    elmer91 Member

    Messages:
    372
    i will try that. i did a scan with Avast and Malwarebytes and both came up with nothing.
     
  4. Zangetsu

    Zangetsu New Member

    Messages:
    417
    I don't think it has something to do with a virus. Try to disable Thumbnail previews.
     
  5. elmer91

    elmer91 Member

    Messages:
    372
    i took and did restore point, and so far it hasnt locked up, just has lagged at times. but i havent been on my laptop much to find out more.
     
  6. sAiyAnstAr

    sAiyAnstAr New Member

    Messages:
    15
    Hi there,

    I am interested to know if it actually was a Windows update which caused this. I am currently running my own WSUS help forum and am looking for updates that cause errors, and see if I can find their possible fixes.

    If it is indeed a Windows update issue, I will try and assist you if possible. One way to find out what may be causing it, is by installing one update at-a-time. This is for both your Windows updates and your driver updates. I know it can be tedious and time-consuming, but that is the best way to find out which update is causing the problems (if it was an update at all).
     

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