Windows Recovery.

slymonkey12##

New Member
I have a Lenova laptop computer (purchased in 2017).
Due to issues, i want to return the computer back to factory standard, but i am unable to.
I have Windows 10 x64.
For some reason, to access the recovery option, i am unable to proceed.
When i go to "Start" (bottom left), there is a "Settings" button, (cog wheel).
When i click on it, nothing happens.
It use to be that when i did that, it would bring up the "Advanced Start up Options".
The computer has "Cortana", which once worked, but now too will not respond, so i cannot
ask for "her", to take me to "Start up" or Recovery.
I have tried the "System Restore", but it does not go back far enough.
I wonder if anyone can help with this?
As mentioned, i want to go back to "Factory Settings", and start the computer "Like new".
Thank you.
 
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