Windows Update Problems -- error code 80072EFD

D

Davis Goertzen

New Member
Hello everyone,

I'm trying to update a laptop which has Windows Vista Home Premium 32-bit. It wouldn't get updates here recently, so last night I manually installed the SP1 and SP2 packages; I had to disable AVG to install SP1, although I didn't have to for installation of SP2.

Anyway, when I open Windows Update (from Control Panel) and tell it to check for updates, it fails, and I get the error code above. The only antivirus on it is AVG Free 2011, there are no 3rd-party firewalls, and Internet Explorer can connect to the web just fine. Disabling AVG didn't help the Windows Update.

Anyway, I would really appreciate any ideas you guys could give me about what I can do for this. Thanks in advance.

Davis
 
Hi again, I just got off the phone after nearly 2 hours talking with Microsoft's guys, and the last gentleman I talked to thought that the laptop was infected with something that was keeping it from installing Microsoft updates.

I might add that something consistently prevented the computer from going on Microsoft websites, where he was trying to help me through.

When I talked to Microsoft earlier in the day, one of their guys had recommended that I uninstall the antivirus program (AVG 2011) in an attempt to try to check updates; and I had done this.

So now, when I tried to reinstall AVG, it could not connect as it needed to, to install. So, I promptly slapped on Avast! because it has seemed to work on my personal machine, and because I know it's an offline installation.

The gentleman had me download Microsoft Safety Scanner, but even that I had to do on my personal machine, as it was blocked on this laptop I'm trying to fix. So, that is scanning right now.

I'm sort of worried. I know the user of the laptop in question extremely well and know for a fact that he doesn't go on dangerous websites, and I believe he tries to be careful about other Internet-related things too. He kept AVG 2011 on there, too, so it's not like he was surfing with absolutely no protection.

I also downloaded Malwarebytes, Superantispyware, and Hijackthis, just in case you think I need to run them on here.

Anyway, that's where things are at, so if you have any more questions for me or suggestions to help me, I'd love to hear them. I'll post again when the Microsoft Safety Scan is done.

Davis
 
I doubt this is a malware issue but you can post your malwarebytes and hijackthis logs if you wish.
 
BTW, when it finds infected files, in what order to you make the following selections?

Repair.

Move to Chest (aka Quarantine).

Delete.

Just curious. Thanks

Davis
 
Okay, here's the details from the Microsoft Safety Scan:

Virus: Win32/Alureon.H

Trojan:Win32/Alureon.EC

Exploit:Java/CVE-2010-0094.EH


The Exploit one was removed, the first two were partially removed and require manual steps and a restart.

I'll do this and then hit the sack. I'll have more info tomorrow.

Davis
 
Please run malwarebytes and hijackthis and post the logs.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
Log from Malwarebytes' Anti-Malware

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7577

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

26/08/2011 10:17:04 AM
mbam-log-2011-08-26 (10-17-04).txt

Scan type: Quick scan
Objects scanned: 170022
Time elapsed: 9 minute(s), 27 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 9
Registry Values Infected: 5
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 30

Memory Processes Infected:
c:\program files\dealio toolbar\searchsettings.exe (PUP.Dealio.TB) -> 3680 -> Unloaded process successfully.

Memory Modules Infected:
c:\program files\dealio toolbar\searchsettingsres409.dll (PUP.Dealio.TB) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio.TB) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio.TB) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} (PUP.Dealio.TB) -> Value: {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{E312764E-7706-43F1-8DAB-FCDD2B1E416D} (PUP.Dealio.TB) -> Value: {E312764E-7706-43F1-8DAB-FCDD2B1E416D} -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\PROGRAM FILES\DEALIO TOOLBAR\SEARCHSETTINGS.DLL (PUP.Dealio.TB) -> Value: SEARCHSETTINGS.DLL -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\PROGRAM FILES\DEALIO TOOLBAR\SEARCHSETTINGS.EXE (PUP.Dealio.TB) -> Value: SEARCHSETTINGS.EXE -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SearchSettings (PUP.Dealio.TB) -> Value: SearchSettings -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Bad: (93.188.165.175,93.188.160.235) Good: () -> Quarantined and deleted successfully.

Folders Infected:
c:\program files\dealio toolbar (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res (PUP.Dealio.TB) -> Quarantined and deleted successfully.

Files Infected:
c:\program files\dealio toolbar\dealiotoolbarie.dll (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\sscfg.ini (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\config.ini (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\searchsettings.dll (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\searchsettings.exe (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\searchsettingsres409.dll (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\widgihelper.exe (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\amazon.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\apple.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\barnes.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\bestbuy.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\dealio_logo.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\dealio_logo_hover.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\ebay.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\icon_settings.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\macys.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\newegg.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\overstock.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search-button-hover.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search-button.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search-chevron-hover.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search-chevron.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search_amazon.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search_dealio.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search_ebay.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\search_yahoo.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\separator.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\target.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\walmart.gif (PUP.Dealio.TB) -> Quarantined and deleted successfully.
c:\program files\dealio toolbar\Res\widgets.xml (PUP.Dealio.TB) -> Quarantined and deleted successfully.
 
Log from HijackThis

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:23:31 PM, on 26/08/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19019)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Windows\ehome\ehmsas.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10l_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
H:\Help for Dad's Laptop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bible.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Productivity 2 - {795828a9-f271-43a8-8536-4484bb991d3d} - C:\Program Files\Productivity_2\prxtbProd.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Productivity 2 Toolbar - {795828a9-f271-43a8-8536-4484bb991d3d} - C:\Program Files\Productivity_2\prxtbProd.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-lsf?lic=OUxTRlJFRS1WUFVaNy1HMkNNWC1SWFBXQS1QM05aSC05RDIwQy0zN1RT"&"inst=NzctNDc5MjY3NjM4LUZQOTIrNi1CQVI5RysxLVRCOSsyLUZMKzktRjEwTSs1LVgyMDEwKzItUUlYMSs0LUYxME0xMEQrMS1ERFQrMC1GTDEwKzEtVFVHKzM"&"prod=55"&"ver=10.0.1392
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 93.188.165.175,93.188.160.235
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11219 bytes
 
How is the system running now?

Rerun hijackthis and place checks next to the following entries.

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-unins...ic=OUxTRlJFRS1WUFVaNy1HMkNNWC1SWFBXQS1QM05aSC 05RDIwQy0zN1RT"&"inst=NzctNDc5MjY3NjM4LUZQOTIrNi1C QVI5RysxLVRCOSsyLUZMKzktRjEwTSs1LVgyMDEwKzItUUlYMS s0LUYxME0xMEQrMS1ERFQrMC1GTDEwKzEtVFVHKzM"&"prod=5 5"&"ver=10.0.1392
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 93.188.165.175,93.188.160.235

THen click on fix checked.

I'm not a fan of toolbars so I would suggest to uninstall the productivity 2 toolbar unless you really need it. Toolbars tend to cause issues with the broswer.

I also noticed some remnants of nortons being installed on the system, was this true? If so, then you should run their removal tool.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20071130124653EN&ln=en_US

Start at step 2 on that page and click on the yellow download box, then run the removal tool.
 
The system seems to be running just fine now.

I ran HijackThis again and checked off those items you listed, except that the following 2 you listed were no longer there:

O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 93.188.165.175,93.188.160.235


Is it really important to remove the Productivity 2 toolbar? I don't think it gets much use, but I could just leave it disabled, couldn't I?

I don't believe Norton has ever been on this computer. Should I just go ahead and run their removal tool anyway?
 
Okay, I'll go ahead and remove the productivity toolbar; I'm not perfectly certain why it was on there. And I'll run the Norton removal tool.

AVG is the antivirus software that is installed on the computer, so I don't quite understand why I should remove it. (I reinstalled it this morningwhen things seemed to be working again.)
 
According to your log, AVAST is installed. Can't have more than one antivirus program installed at any given time.
 
johnb35 said:
According to your log, AVAST is installed. Can't have more than one antivirus program installed at any given time.
Click to expand...

Sorry for the confusion. I only installed AVAST as a temporary measure; I uninstalled AVAST and reinstalled AVG this morning, after the intial HijackThis log was made.

BTW, is it still necessary to keep Malwarebytes on the system, or can I take that off now?

Here's a copy of the log I just made after taking off the productivity 2 toolbar. Maybe this will help explain things to you.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:58:40 PM, on 26/08/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19019)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Microsoft Works\WksSb.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\explorer.exe
C:\Windows\system32\conime.exe
H:\Help for Dad's Laptop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bible.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O3 - Toolbar: (no name) - {795828a9-f271-43a8-8536-4484bb991d3d} - (no file)
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10638 bytes
 
Last edited:
Keep malwarebytes on your system and use it scan for malware like every 3 days. It must be manually updated though every time you run it.
 
Okay, I'll do that.

I guess it looks like everything should be good to go now.

I guess this little issue is solved. Thanks a bunch for the help, John.

Davis
 
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