The_Other_One
VIP Member
I've not had a lot of time to diagnose this computer that came in today, but it has an interesting issue I've not seen before. OK, as with all machines, I removed the drive and scanned it using our "tech machines". I used AVG, Avira, and Malware Bytes, each finding a few infected files. After cleaning the drive, I pop it back into the machine.
The computer will boot to Windows XP without any errors. However, it will only get to the point where it shows the desktop background; no icons. Normally at this point, I can do CTRL-ALT-DEL and start Explorer. However, Task Manager has been disabled for the account. OK, so I boot to safe mode, login as the Admin (which still won't get to the desktop) and do the same. Unlike what I normally get, My Documents opens up...?
There's probably something still infecting it because USB drives won't work and the CD-ROM apparently won't work either (visible but won't open in My Computer). I may run a repair on it tomorrow, but I know the team's very particular about doing that...
The computer will boot to Windows XP without any errors. However, it will only get to the point where it shows the desktop background; no icons. Normally at this point, I can do CTRL-ALT-DEL and start Explorer. However, Task Manager has been disabled for the account. OK, so I boot to safe mode, login as the Admin (which still won't get to the desktop) and do the same. Unlike what I normally get, My Documents opens up...?
There's probably something still infecting it because USB drives won't work and the CD-ROM apparently won't work either (visible but won't open in My Computer). I may run a repair on it tomorrow, but I know the team's very particular about doing that...