Xbox Live Gold Subscription Issues

[antwanftw]

Hello, I'd like to start this post off by saying that I have contacted microsoft support and they have been completely useless, so I am hoping for someone who has encountered the same issue to come across this post and help me. I am having issues as to why my Xbox Live Subscription was once again renewed for the third time and charged on a debit card associated with the account when I have had automatic renewal turned off. Originally, I didn't know that automatic renewal was on, so when my card was charged for one month, I proceeded to turn it off. I had verified that it was turned off and my card has once again been charged for one month. I got on support once again and was reassured that automatic renewal has in fact been off. I tried to contact support and on my FIRST try I got a message saying "Invalid request. Too many attempts have been made. Please try again later." Extremely dissatisfied and frustrated. If anyone can help it would be greatly appreciated

 

[Aastii]

If you can't get in touch with Microsoft, get in touch with your bank and tell them to refuse any further transactions. MS won't be able to get the money and it will cancel the subscription

 

[Geoff]

Can't you go into your account settings and either remove the card, or change it to an invalid number?