Does Gateway have good customer service?

tkim113

tkim113

New Member
does gateway have good customer service?

I am scared that i might get a repeat of what happened with my ACER computer. The thing was warrantied for 1 year but they used a loop hole and got out of it. Do any of you guys have any experience with gateway?

Anything that you guys might warn me about concerning gateway desktops?
 
well they use to. i just used them for my mom's computer and they are now like the rest and give horable support. However my gateway (3-4 years old is still running amazing) and i had no problems with it ever, (except the hard drive failed but i just bought a new one and it was good to go)
 
brian said:
well they use to. i just used them for my mom's computer and they are now like the rest and give horable support. However my gateway (3-4 years old is still running amazing) and i had no problems with it ever, (except the hard drive failed but i just bought a new one and it was good to go)
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thats good to hear. Anybody else?
 
brian said:
well they use to. i just used them for my mom's computer and they are now like the rest and give horable support. However my gateway (3-4 years old is still running amazing) and i had no problems with it ever, (except the hard drive failed but i just bought a new one and it was good to go)
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But is your Gateway a laptop or a desktop?
 
I have heard awful information about Gateway. They would be my last choice if I were looking at pre-built systems. Take a look at Hewlett-Packard.
 
2048Megabytes said:
I have heard awful information about Gateway. They would be my last choice if I were looking at pre-built systems. Take a look at Hewlett-Packard.
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QTF. Except for the HP part. Just build your own or find someone on here who knows what they are doing to build you one. I occasionally build and ship PC's but they are usually higher end gaming systems.
 
2048Megabytes said:
I have heard awful information about Gateway. They would be my last choice if I were looking at pre-built systems. Take a look at Hewlett-Packard.
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can you tell me some more info about this "awful information". its quite ambiguous. what did you hear? what did they say
 
tkim113 said:
can you tell me some more info about this "awful information". its quite ambiguous. what did you hear? what did they say
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I heard with their desktop computers they make their power supplies just a bit smaller than the standard power supply part to try and make you buy parts from only them. Also heard their computers are of questionable quality and their customer service isn't good.

If you do know someone who can build you a computer you are better off going that route.
 
if you are going to buy a off the shelf pc then go HP
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Or Compaq. Compaq was acquired by HP, so the Compaqs you see out there are actually HPs. I have a Compaq Presario desktop here running for 3 years now, no problems whatsoever, I also have a Presario laptop that works perfectly and I even got the cashback for it even though some of the contact info was incorrect...
 
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