Yup....they have a Toll Free number right there.
http://www.newegg.com/HelpInfo/CustomerService.aspx
Telephone Hours of Operation:
Mon - Fri: 8:00am - 5:00pm PT
Toll Free: (800) 390-1119
Local: (909) 395-9046
Fax: (909) 395-8907
I would be willing to bet you will have to wait and get the card and then sent it back....once they receive it they will credit your account. Actually....I know that's what will happen....I order soo much stuff I've been through everything with Newegg.
I have just spoken to a New Egg Employee and this si what She said
1:49:50 PM Jovanni
Hello how are you doing?
1:50:05 PM Alma
Hello.
1:50:08 PM Alma
Fine, thank you.
1:50:10 PM Alma
How about yourself?
1:50:20 PM Jovanni
Well, I am in need to assistance
1:51:18 PM Alma
Sure.
1:51:26 PM Jovanni
I have bought something from newegg yesterday, but I did not want the item. I wanted to change the order, but unfortinuely I the package has already been sent
1:53:15 PM Alma
You will need to refuse the delivery of the package. Once it is received by the warehouse, the return will be processed and a refund will be issued.
1:53:37 PM Jovanni
How do I refuse the package?
1:54:05 PM Alma
Just let the shipping carrier know you wish to refuse it or 'return to sender'. They will know what to do from there.
1:54:40 PM Jovanni
Where can I find that 'return to sender'?
1:55:35 PM Alma
You will need to tell the shipping carrier that when they attempt delivery of the package.
1:55:52 PM Jovanni
Who do I contact to stop the shipment then?
1:57:00 PM Alma
You can contact UPS.
1:57:10 PM Alma
Their number is 800-742-5877.
1:57:16 PM Jovanni
Is it toll free?
1:57:24 PM Alma
Yes.
1:57:33 PM Jovanni
Alright, now another question is:
1:57:54 PM Alma
Sure.
1:58:14 PM Jovanni
Once I stop the item from getting to its destination, will I recive credit from my Debit card or from New Egg only?
2:00:00 PM Alma
The package must be received before we can process the return and issue a refund.
2:00:23 PM Jovanni
Thats I know, but will I recive credit from New egg or my Debit card?
2:00:29 PM Jovanni
That*
2:01:15 PM Jovanni
It will be posted back into the original method of payment.
2:01:30 PM Jovanni
So into my Debt Card?
2:01:55 PM Alma
That is correct.
2:02:06 PM Jovanni
Oh perfect
2:02:22 PM Jovanni
Thank you soo much for helping me today
2:02:35 PM Alma
No problem. Is there anything else I can assist you with at this time?
2:02:51 PM Jovanni
I think that is it, thank you for your time.