Blue Screen

Gun

Member
I've blue screened twice in the last couple of hours

I'm also having trouble connecting to the internet, it's extremely slow and keeps dropping out, so I'm hoping this has something to do with it

Here's the log from Blue Screen View:

==================================================
Dump File : 021715-4804-01.dmp
Crash Time : 17/02/2015 5:39:40 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`402002c0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`022c25d1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021715-4804-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 293,008
Dump File Time : 17/02/2015 9:14:51 PM
==================================================

==================================================
Dump File : 021715-4305-01.dmp
Crash Time : 17/02/2015 4:54:56 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff6fb`41738170
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`022bd5d1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021715-4305-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 292,976
Dump File Time : 17/02/2015 4:57:02 PM
==================================================

If you could help me that would be great, thanks :)
 

johnb35

Administrator
Staff member
Zip up the following files and attach them to your next post.

C:\Windows\Minidump\021715-4804-01.dmp
C:\Windows\Minidump\021715-4305-01.dmp
 

johnb35

Administrator
Staff member
Both of those come back as the wireless driver causing the bluescreen. What wireless device are you using?
 

Gun

Member
Both of those come back as the wireless driver causing the bluescreen. What wireless device are you using?

How would I check the Wireless Driver that I'm using? I haven't changed my wireless driver recently (at least not to my knowledge)

EDIT: Doing a bit more research, this seems to be an IRQ Conflict? Although I'm not sure which devices are conflicting. I tried doing a system restore to the earliest date shown, but it didn't solve the problem :(


Could you give me some more information as to what the problem is based off the Blue Screen Logs?

Thanks :)
 
Last edited:

Gun

Member
Look in device manager under network adapters and tell me what it says.

There are 3 devices:

- 802.11 USB Wireless LAN Card
- Microsoft Virtual WiFi Miniport Adapter
- Qualcomm Atheros AR8151 PCI-E Ethernet Controller (NDIS 6.20)
 

johnb35

Administrator
Staff member
Right click on the 802.11 USB Wireless LAN Card and click on properties, then click on the details tab, change the property to hardware ID and give me the 4 digit vendor and device id numbers. They will look like this. ven_xxxx and dev_yyyy I need the digits for x and y.
 

Gun

Member
Right click on the 802.11 USB Wireless LAN Card and click on properties, then click on the details tab, change the property to hardware ID and give me the 4 digit vendor and device id numbers. They will look like this. ven_xxxx and dev_yyyy I need the digits for x and y.

Hmm, it doesn't seem to follow the exact format you suggest. When I switch it to Hardware Ids I get two items:

- USB\VID_148F&PID_3070&REV_0101
- USB\VID_148F&PID_3070

I left my computer on for about 7 hours today, and no blue screen. The main issue now is I still can't connect to the internet wirelessly. I can use wired, but I prefer not to do that for timeout reasons that occur. Sometimes I can get internet with wireless for a couple of minutes, then it drops. I'm always connect to the wireless, but it just says 'No Internet Access' :(
 
Last edited:

Gun

Member
Go here and enter your information and you will be able to download the driver installation for the rt2870/3070 chip that is in that usb device. If the updated driver doesn't work, you will most likely have to get a different wireless adapter.

http://www.mediatek.com/en/downloads/usb/

I had a spare wireless adapter lying around so now I'm using that. Internet is working properly now and I haven't experienced any blue screens.

Thanks John! :)
 
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