Blue Screen

Discussion in 'Desktop Computers' started by Gun, Feb 17, 2015.

  1. Gun

    Gun Member

    Messages:
    575
    I've blue screened twice in the last couple of hours

    I'm also having trouble connecting to the internet, it's extremely slow and keeps dropping out, so I'm hoping this has something to do with it

    Here's the log from Blue Screen View:

    ==================================================
    Dump File : 021715-4804-01.dmp
    Crash Time : 17/02/2015 5:39:40 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : fffff6fb`402002c0
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`022c25d1
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74ec0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
    Processor : x64
    Crash Address : ntoskrnl.exe+74ec0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021715-4804-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 293,008
    Dump File Time : 17/02/2015 9:14:51 PM
    ==================================================

    ==================================================
    Dump File : 021715-4305-01.dmp
    Crash Time : 17/02/2015 4:54:56 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : fffff6fb`41738170
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`022bd5d1
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74ec0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18717 (win7sp1_gdr.150113-1808)
    Processor : x64
    Crash Address : ntoskrnl.exe+74ec0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021715-4305-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 292,976
    Dump File Time : 17/02/2015 4:57:02 PM
    ==================================================

    If you could help me that would be great, thanks :)
     
  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,013
    Zip up the following files and attach them to your next post.

    C:\Windows\Minidump\021715-4804-01.dmp
    C:\Windows\Minidump\021715-4305-01.dmp
     
  3. Gun

    Gun Member

    Messages:
    575
    Here you go :) https://www.mediafire.com/?m5q4wxvo32maemz
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,013
    Both of those come back as the wireless driver causing the bluescreen. What wireless device are you using?
     
  5. Gun

    Gun Member

    Messages:
    575
    How would I check the Wireless Driver that I'm using? I haven't changed my wireless driver recently (at least not to my knowledge)

    EDIT: Doing a bit more research, this seems to be an IRQ Conflict? Although I'm not sure which devices are conflicting. I tried doing a system restore to the earliest date shown, but it didn't solve the problem :(


    Could you give me some more information as to what the problem is based off the Blue Screen Logs?

    Thanks :)
     
    Last edited: Feb 19, 2015
  6. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,013
    Look in device manager under network adapters and tell me what it says.
     
  7. Gun

    Gun Member

    Messages:
    575
    There are 3 devices:

    - 802.11 USB Wireless LAN Card
    - Microsoft Virtual WiFi Miniport Adapter
    - Qualcomm Atheros AR8151 PCI-E Ethernet Controller (NDIS 6.20)
     
  8. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,013
    Right click on the 802.11 USB Wireless LAN Card and click on properties, then click on the details tab, change the property to hardware ID and give me the 4 digit vendor and device id numbers. They will look like this. ven_xxxx and dev_yyyy I need the digits for x and y.
     
  9. Gun

    Gun Member

    Messages:
    575
    Hmm, it doesn't seem to follow the exact format you suggest. When I switch it to Hardware Ids I get two items:

    - USB\VID_148F&PID_3070&REV_0101
    - USB\VID_148F&PID_3070

    I left my computer on for about 7 hours today, and no blue screen. The main issue now is I still can't connect to the internet wirelessly. I can use wired, but I prefer not to do that for timeout reasons that occur. Sometimes I can get internet with wireless for a couple of minutes, then it drops. I'm always connect to the wireless, but it just says 'No Internet Access' :(
     
    Last edited: Feb 20, 2015
  10. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,013
    Go here and enter your information and you will be able to download the driver installation for the rt2870/3070 chip that is in that usb device. If the updated driver doesn't work, you will most likely have to get a different wireless adapter.

    http://www.mediatek.com/en/downloads/usb/
     
  11. Gun

    Gun Member

    Messages:
    575
    I had a spare wireless adapter lying around so now I'm using that. Internet is working properly now and I haven't experienced any blue screens.

    Thanks John! :)
     

Share This Page