no sound driver

Hi,

DELL desktop OptiPlex 775 windows 7 32 bits

There is a problem with sound
volume in taskbar is muted.

in playback devices the speakers driver shows with red x instead of green checkmark.

This picture is to explain what I mean

a1041186


I need to install SoundMax integrated digital HD audio driver I couldn't find it.
in download.cnet.com when downloading it and run I got "installation failed check internet connection is active"

Please, any help
 

johnb35

Administrator
Staff member
You already have the sound driver insalled, it's Realtek high definition audio.
 
You already have the sound driver insalled, it's Realtek high definition audio.

This picture is from my laptop just to explain the issue but in the desktop is red x and in another desktops I checked the device manager the sound drive is SoundMax integrated digital HD audio driver
 

johnb35

Administrator
Staff member
Well if the volume says its muted then just click on it and unmute it. According to you, the soundmax driver is installed. Sometimes there is a mute button on your keyboard. If you can't it get unmuted then right click on the entry in device manager and click on uninstall and then reboot the pc and the driver will reinstall itself.
 

johnb35

Administrator
Staff member
On each of those "other devices", right click on them and click on properties, click on the details tab, change the property to hardware ID and give me the 4 digit vendor and device id numbers. They look like this.

ven_xxxx and dev_yyyy Where x and y are 4 alphanumeric digits.

Also do the same with the high definition sound entry. That is windows generic driver and should allow you to hear sound.
 
Thank you for your help

108969555.png





Also do the same with the high definition sound entry. That is windows generic driver and should allow you to hear sound.

It allows me to hear sound through speakers so that's why I want Soundmax driver like the screen shot I add. from where can I get it?
 

Agent Smith

Well-Known Member
I don't see an Optiplex 775 in Dell support. You sure it isn't a 755? If so here is your driver.

The serial driver would be the chipset I guess. http://downloads.dell.com/chipset/Intel_AMT-HECI_A02_R255437.exe

http://downloads.dell.com/chipset/Intel_AMT-SOL--LMS_A02_R255438.exe

http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-755/drivers <---- Make sure you change OS to Windows Vista 32.

If you can't unmute this is what you might need. http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=5X63N&fileid=2731099627

Always, always go to the manufacture's website for a driver. In this case Dell. Never from Cnet or other sites unless it's a rare driver and you can trust the source. I would also scan the file with Totalvirus.com.

Now that you installed something from Cnet I would run Adwcleaner. http://www.bleepingcomputer.com/download/adwcleaner/

That installer may have installed other crap.

Since you are running Windows 7, you would use the Vista driver.

More info on this. http://en.community.dell.com/support-forums/desktop/f/3514/t/18692452
 
Last edited:
I don't see an Optiplex 775 in Dell support. You sure it isn't a 755? If so here is your driver.

:)

The serial driver would be the chipset I guess. http://downloads.dell.com/chipset/Intel_AMT-HECI_A02_R255437.exe

http://downloads.dell.com/chipset/Intel_AMT-SOL--LMS_A02_R255438.exe

http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-755/drivers <---- Make sure you change OS to Windows Vista 32.

If you can't unmute this is what you might need. http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=5X63N&fileid=2731099627

Really helpful thank you a lot

Always, always go to the manufacture's website for a driver. In this case Dell. Never from Cnet or other sites unless it's a rare driver and you can trust the source. I would also scan the file with Totalvirus.com.

:good::good::good:

Now that you installed something from Cnet I would run Adwcleaner. http://www.bleepingcomputer.com/download/adwcleaner/

That installer may have installed other crap.

I'll do

Since you are running Windows 7, you would use the Vista driver.

More info on this. http://en.community.dell.com/support-forums/desktop/f/3514/t/18692452

Thank you very much for your help
 
Last edited:

johnb35

Administrator
Staff member
I'm pretty sure the bottom 2 download links I put are for the pci entries. It's actually Intel hardware.
 

johnb35

Administrator
Staff member
Chances are the machine isn't gonna perform properly. It's just like not putting oil or gas in your car.

Besides, why wouldn't you want to install the drivers?
 
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