no sound driver

Discussion in 'Sound Cards and Speakers' started by RightStart, Mar 18, 2015.

  1. RightStart

    RightStart Member

    Messages:
    64
    Hi,

    DELL desktop OptiPlex 775 windows 7 32 bits

    There is a problem with sound
    volume in taskbar is muted.

    in playback devices the speakers driver shows with red x instead of green checkmark.

    This picture is to explain what I mean

    [​IMG]

    I need to install SoundMax integrated digital HD audio driver I couldn't find it.
    in download.cnet.com when downloading it and run I got "installation failed check internet connection is active"

    Please, any help
     
  2. beers

    beers Moderator Staff Member

    Messages:
    8,498
  3. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,141
    You already have the sound driver insalled, it's Realtek high definition audio.
     
  4. RightStart

    RightStart Member

    Messages:
    64
    This picture is from my laptop just to explain the issue but in the desktop is red x and in another desktops I checked the device manager the sound drive is SoundMax integrated digital HD audio driver
     
  5. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,141
    Well if the volume says its muted then just click on it and unmute it. According to you, the soundmax driver is installed. Sometimes there is a mute button on your keyboard. If you can't it get unmuted then right click on the entry in device manager and click on uninstall and then reboot the pc and the driver will reinstall itself.
     
  6. RightStart

    RightStart Member

    Messages:
    64
    I took screen shot for the problem so everything will be clear

    [​IMG]

    here the device manager

    [​IMG]
     
  7. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,141
    On each of those "other devices", right click on them and click on properties, click on the details tab, change the property to hardware ID and give me the 4 digit vendor and device id numbers. They look like this.

    ven_xxxx and dev_yyyy Where x and y are 4 alphanumeric digits.

    Also do the same with the high definition sound entry. That is windows generic driver and should allow you to hear sound.
     
  8. RightStart

    RightStart Member

    Messages:
    64
    Thank you for your help

    [​IMG]




    It allows me to hear sound through speakers so that's why I want Soundmax driver like the screen shot I add. from where can I get it?
     
  9. Agent Smith

    Agent Smith Well-Known Member

    Messages:
    3,324
    I don't see an Optiplex 775 in Dell support. You sure it isn't a 755? If so here is your driver.

    The serial driver would be the chipset I guess. http://downloads.dell.com/chipset/Intel_AMT-HECI_A02_R255437.exe

    http://downloads.dell.com/chipset/Intel_AMT-SOL--LMS_A02_R255438.exe

    http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-755/drivers <---- Make sure you change OS to Windows Vista 32.

    If you can't unmute this is what you might need. http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=5X63N&fileid=2731099627

    Always, always go to the manufacture's website for a driver. In this case Dell. Never from Cnet or other sites unless it's a rare driver and you can trust the source. I would also scan the file with Totalvirus.com.

    Now that you installed something from Cnet I would run Adwcleaner. http://www.bleepingcomputer.com/download/adwcleaner/

    That installer may have installed other crap.

    Since you are running Windows 7, you would use the Vista driver.

    More info on this. http://en.community.dell.com/support-forums/desktop/f/3514/t/18692452
     
    Last edited: Mar 23, 2015
  10. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,141
  11. RightStart

    RightStart Member

    Messages:
    64
    Thank you very much for your help
     
    Last edited: Mar 25, 2015
  12. michaelditzler

    michaelditzler New Member

    Messages:
    1
    Reinstall operating system and all drivers.
     
  13. RightStart

    RightStart Member

    Messages:
    64
  14. RightStart

    RightStart Member

    Messages:
    64
    Why? I installed audio driver from the dell site and worked with me. But I don't know what is chipset PCI drive for?
     
  15. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,141
    I'm pretty sure the bottom 2 download links I put are for the pci entries. It's actually Intel hardware.
     
  16. RightStart

    RightStart Member

    Messages:
    64
    I know but I mean what these drivers for? if I leave it uninstalled what is the effect?
     
  17. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,141
    Chances are the machine isn't gonna perform properly. It's just like not putting oil or gas in your car.

    Besides, why wouldn't you want to install the drivers?
     
  18. RightStart

    RightStart Member

    Messages:
    64
    I did, see

    [​IMG]

    Thank you :)
     
    Last edited: Mar 26, 2015

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