whitewater_rob
New Member
I have a Compaq Presario R4000 with the extended warrentee option. I brought it back for repairs for two reasons.
1) plastic casing on cc/dvd disk drive was loose... Conceivably my 'ware and tear' and my fault.
2) LCD screen has 'burn marks' or patches of brighter lighting on my screen. They started with a few, but now I've got like 10 of them. The partern is like oil spilt on a sreen (aka random), with on of the marks 2 inches long (like the oil drop running down a surface)
So the computer came back, and they fixed the cd/dvd drive ( essentially a 3$ piece of plastic). Then they claim the screen was my fault, as a result of one of the three reasons
1).. I took a pen/pointer to my screen and used it as a tablet pc... I definately have never done that
2) grabbing my laptop in one had ( I thought maybe they were right, since I've done that, but my burnmarks are mostly in the center, there is no way my fingers could but pressure on the center of the screen, unless you've got shaq oneils hands)
3) having too many school books in my backpack with my computer... (again textbooks would apply a uniform pressure distribution, my marks are 1/4 inch of width or smaller.
Do #2 and #3 seem like plausible causes? I'm not trying to vent or anything, I just seems like they fix computer/warrentee problems if they are small, then back out if its an expensive thing like an LCD screen.
1) plastic casing on cc/dvd disk drive was loose... Conceivably my 'ware and tear' and my fault.
2) LCD screen has 'burn marks' or patches of brighter lighting on my screen. They started with a few, but now I've got like 10 of them. The partern is like oil spilt on a sreen (aka random), with on of the marks 2 inches long (like the oil drop running down a surface)
So the computer came back, and they fixed the cd/dvd drive ( essentially a 3$ piece of plastic). Then they claim the screen was my fault, as a result of one of the three reasons
1).. I took a pen/pointer to my screen and used it as a tablet pc... I definately have never done that
2) grabbing my laptop in one had ( I thought maybe they were right, since I've done that, but my burnmarks are mostly in the center, there is no way my fingers could but pressure on the center of the screen, unless you've got shaq oneils hands)
3) having too many school books in my backpack with my computer... (again textbooks would apply a uniform pressure distribution, my marks are 1/4 inch of width or smaller.
Do #2 and #3 seem like plausible causes? I'm not trying to vent or anything, I just seems like they fix computer/warrentee problems if they are small, then back out if its an expensive thing like an LCD screen.
. but i have to aggree, it is unlikely for then to just apper. Although, i would think they would fix it. I would just say that you dont do anything bad to your comp. mostly they are nice to you about this. (mostly 
