screw newegg

[-0MEGA-];847050 said:
Now thats a bit over the edge. Granted I said something similar, but I never swore at the guy. If that happened to me I'd see how I would be upset to, but I wouldn't of blamed Newegg, I would have blamed UPS.
Click to expand...

Yeh thats right, i was just annoyed that i coudltn get my tubing off my resevoir, i wont appologize tho :D lol
 
are you guys sure newegg will pay for shipping? it's $20 through their online ups deal and they are making me pay for it. how do i know they will reimburse me?

also, interesting i noticed that the case is solidly in place with styrofoam that has no breaks in it at all, yet somhow where that styrofoam is sitting, underneath there lies a large dent in the metal case...don't see how that styrofoam withstood that.
 
newguy5 said:
damn, they don't have it. anywhere else locally you guys think? i just don't know.

i may just put it in my current case instead.
Click to expand...

Fry's has a decent selection of mid and full tower cases. You may want to go in and take a look. They can be more expensive, however. As far as the newegg RMA, if you email them, they will probably reply with a shipping label.
 
With most of the replies on here praising newegg, I would say they have a pretty good track record if indeed your broken case was even their fault.
 
mep916 said:
Fry's has a decent selection of mid and full tower cases. You may want to go in and take a look. They can be more expensive, however. As far as the newegg RMA, if you email them, they will probably reply with a shipping label.
Click to expand...

well when i RMA'd they had a link to click on UPS and print the label. i did it all through newegg and it said to put in the credit card to pay for the label. so basically i'm paying $20 for the case that was broken when they sent it to me. that doesn't make any sense, but kind of what i expected. anyone ever done an RMA with newegg and know what to do here?
 
Does Newegg.com pay the return shipping cost for defective merchandise?
No, Newegg.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg.com, we will replace the item and ship the replacement to you at no charge. Newegg.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Click to expand...

that doesn't make me very happy. spent $70 on a $50 case. and all you guys bitchin' at me for being irritated at newegg. i'd say i have that right, regardless of whether it was their fault at any point.

if i had gotten a broken processor at least it would have been ~$5 to ship back.
 
newguy5 said:
anyone ever done an RMA with newegg and know what to do here?
Click to expand...

You do have the option to pay for your own shipping label. I've done that with previous newegg RMA's. If you email them and explain your situation, they may refund the cost of the label due to the poor experience you've had.

It's worth a shot, I guess.
 
mep916 said:
You do have the option to pay for your own shipping label. I've done that with previous newegg RMA's. If you email them and explain your situation, they may refund the cost of the label due to the poor experience you've had.

It's worth a shot, I guess.
Click to expand...

yeah, i'm going to the post office. usps is the cheapest carrier by far. it will probably be under $10 for 5 day service, which usually takes about 2 days.
 
newguy5 said:
yeah, i'm going to the post office. usps is the cheapest carrier by far. it will probably be under $10 for 5 day service, which usually takes about 2 days.
Click to expand...

Generally, they pay for the shipping back to you, or they pay for both. Chances are your problem wasn't Newegg's fault, more so the carrier.
 
Iluvpenguins said:
Generally, they pay for the shipping back to you, or they pay for both. Chances are your problem wasn't Newegg's fault, more so the carrier.
Click to expand...

i know, but i'm still losing money, which is really the point. that and i have to wait a few weeks to build the computer while all of the parts are sitting at home right now.

that and the fact that no matter what outcome i choose, unless i want a case that doesn't have an attached front panel and power button that is dangling, i'm going to have to spend the $ to send it back, for a refund or a return.
 
Last edited:
newguy5 said:
i know, but i'm still losing money, which is really the point.
Click to expand...

What I meant to say is that you should email newegg and see if they will pay the shipping for you. Try to get a free label from them, and have them refund you the cost of the label you paid for. Yes, their policy states otherwise, but it's woth a shot, IMO.
 
mep916 said:
What I meant to say is that you should email newegg and see if they will pay the shipping for you. Try to get a free label from them, and have them refund you the cost of the label you paid for. Yes, their policy states otherwise, but it's woth a shot, IMO.
Click to expand...

yeah, thanks. i did ask them. we'll see.

frys are pretty expensive and they never have any of their decent ones in stock.
 
You could go for an online chat with them and tell them that you received the case dented.

When I ordered my case last time, they sent me a wrong case. They went me one with blue LED fan while I wanted the green one. So I talked to them through the online chatting... complain to them... bla bla bla... then the the guy told me to ship it back to them and they will pay for the shipping to them and back to me again, they even got me a $25 store credit. :D

So, make sure that you are aggressive (but please don't swear at them) when you presenting your case to them.

Good luck.
 
You must log in or register to reply here.
Back
Top