Computer restarts by itself

Discussion in 'General Computer Chat' started by peter912, Feb 4, 2018.

  1. peter912

    peter912 Member

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    What would cause a computer to restart by itself ? Is it a momentary power glitch perhaps ?
     
  2. johnb35

    johnb35 Administrator Staff Member

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    Anything in particular you are doing when it restarts? Look in event viewer for any errors. Look under windows logs under system or application.
     
  3. peter912

    peter912 Member

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    Nothing in particular, just browsing the internet

    Event Properties- Event 41, Kernel Power
    System has rebooted without cleanly shutting down first
    Error could be caused by if the system stopped responding ,crashed or lost power unexpectedly

    So this is what I suspected that it was a momentary loss of power due to a hydro glitch, when the hydro goes off for a millisecond . I don't think it has anything to do with my computer does it ?
     
    Last edited: Feb 5, 2018
  4. Darren

    Darren Moderator Staff Member

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    That event just is saying the computer wasn't shut down correctly. If you yanked the power cord out or held down the power button to force shut off it would tell you the same thing. You need to see if it threw any events/errors right before that.
     
  5. peter912

    peter912 Member

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    Where would I see this "events/errors" before the shutdown. Why do you suspect that it wasn't just a power glitch ?
     
  6. johnb35

    johnb35 Administrator Staff Member

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    What is make and model of power supply? How old is it?
     
  7. peter912

    peter912 Member

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    This is a desktop computer, less than one year old . It's internet modem is almost brand new, it's called Rogers Ignite from my internet service provider.
     
  8. Darren

    Darren Moderator Staff Member

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    That is not a power supply...

    Power supply is the box inside your actual computer that converts power from the wall plug into usable power for the machine (bunch of cables running from it and where the cable from the wall plugs in).

    You can sort event viewer by time so just scroll through and see what preceded the power event error.
     
    Calin likes this.
  9. serve2000

    serve2000 New Member

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    The error sounds like a hardware issue. Can you tell us more about your hardware specs?
     
  10. peter912

    peter912 Member

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    I unchecked the automatic restart under Start Up and Recovery . The computer hasn't restarted since then, however it didn't restart too frequently before this.This is a Dell Inspiron computer and it was manufactured on Jan. 28, 2017 . I bought it on April 1 2017 so it must still be under warranty. From previous experience I know that when a customer calls them (Dell) ,they like to have the owner take apart the computer and try and fix it before they authorize a computer technician to come out. It is not a pleasant experience to go through.
     
    Last edited: Mar 7, 2018
  11. serve2000

    serve2000 New Member

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    I've done that more than a few times with Dell when a company I worked for switched over to them for all the desktops. It's annoying but they do actually come out if you run into dead ends...which is much nicer than dealing with shipping.
     
  12. Totally_Lost

    Totally_Lost Member

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    Your computer has become self-aware. It will only get worse, trust me.



    Before anyone says anything, yes, I realize - two separate movies.
     
  13. peter912

    peter912 Member

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    Update: I experienced another random restart, since I unchecked the automatic restart, in start up and recovery. So I called Dell because the computer is still under warranty. What was done is that the Drivers were updated by remote . The Dell advisor felt that this would correct this problem and if it happens again then I am to contact Dell again. Would not having up to date drivers really cause a random restart to occur ? I thought that the PSU would have to be replaced to correct this issue ?
     
  14. johnb35

    johnb35 Administrator Staff Member

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    Its not necessarily the power supply. Could be a short somewhere. This being driver related is minimal I think. Could be ram or hdd related as well.
     
  15. peter912

    peter912 Member

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    Apparently this random restart seems to be an issue with Windows 10, from what I read on the internet ? Luckily it doesn't happen that often
     
  16. Totally_Lost

    Totally_Lost Member

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    I have two desktops. One is an Acer that I bought, which was originally built in Thailand. If I had it plugged directly into mains power, and if it were shut down at the time, it would start after the power were restored. Not sure why it does this. It just does. (We have power cuts here, quite frequently.)

    My other desktop would not do it. I keep the Acer connected to a UPS, so power is never disconnected from it.

    EDIT:

    Afterthought: It may also be a setting in the BIOS, for some machines?
     
  17. Eduardo96

    Eduardo96 New Member

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    It is a miracle that a computer works. It has millions of pieces and many layers of PCB. You need to be really specific about how it shutdown and when it happened. It is very unlikely to happen because a Windows fail
     
  18. peter912

    peter912 Member

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    It is not a " Windows fail" It seems to be an issue with Windows 10, the computer restarts after it does a windows update . I just got off the phone with Dell and they couldn't find any fault with the computer. I think that he even said that it seems that this is occurring when an update is installed . Maybe Microsoft will find a fix for this problem . The only strange thing is that I have had the computer for one year now but it is only recently the it has been doing this, maybe there haven't been updates to Windows 10 till now and that's why the problem is recent. I think it even said on the internet that this started happening after the Creator's update to Windows 10 .
     
  19. johnb35

    johnb35 Administrator Staff Member

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    Windows 10 won't restart itself after an update is downloaded until it asks you if you want it to restart. And its not a windows 10 issue, definitely a hardware issue.
     
  20. Eduardo96

    Eduardo96 New Member

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    See my laptop is a Dell inspiron 5555. It was with problems when it was bought, didn't loaded windows. That was in April 2016.We had to call Dell and they told us how to reboot. Some time after I needed to partition the disk and it lose all partitions and I had to erase all and repartition the drive, losing recovery. So, the best solution we know in my country and the one that really works. Format, install windows, use DriverPack (very good) and now I'm writing you without any problem. Be radical.
     

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